Freelancer profile translated to English.
Back to original languageAbout Hicham
Are you managing industrial maintenance and feel that AI could be a game-changer — but you don't know where to start, or what's truly worth it?
That's exactly where I come in.
After 13 years in industrial maintenance — from the field to global management across 9 countries — I help SMEs transform their maintenance into a performance driver, through a structured audit and an actionable AI roadmap.
What you get:
→ A comprehensive audit of your maintenance processes (organization, costs, incidents, resources)
→ A prioritized and realistic AI roadmap, adapted to your size and resources
→ Concrete recommendations: technical chatbot, predictive maintenance, KPI dashboards
→ A deliverable that your team can implement on their own — or with my support
Results achieved on my assignments:
→ -50% average intervention time
→ -40% incident resolution time (AI chatbot)
→ +30% first-time resolution rate
→ 96% retention on a team of 40+ recruited and managed technicians
My difference: I'm not a consultant who theorizes. I've been a technician, a field manager, and a global maintenance director. I know what works in real life, not just on a slide.
100% remote. Available for SMEs in any sector.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Bloq.itGlobal Maintenance Subject Matter ExpertApril 2025 - Today (1 year and 2 months)Paris, FranceGlobal scope, multi-country.Global technical expertise: optimizing maintenance operations across 3+ countries. Recommending technical solutions and developing team training programs. Managing continuous improvement projects with international stakeholders.
- Bloq.itMaintenance Manager FranceJuly 2024 - May 2025 (10 months)Paris, France-15% costs, 80% EU adoption. KPI Dashboards Europe.Innovation & DevelopmentAutomated routing software (Python) → optimization of technician routes, -15% operational costs.Fraud detection system (TensorFlow + scikit-learn) → validated and adopted by 80% of European teams.Real-time KPI Dashboards → deployed to all maintenance managers in Europe.Leadership & ManagementRecruitment, structuring, and management of high-performance technical teams (all of France).Career development plans + change management through AI and automation.
- Bloq.itLive Support ManagerMarch 2024 - July 2024 (4 months)Remote.Multi-channel support for deployment teams and store managers.• Internal knowledge base.
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Education
- Professional Baccalaureate in Industrial MaintenanceLycée Auguste Béhal2012BAC PRO Maintenance Industrielle
- CertificationCisco Networking AcademyCertification