Hicham Karram

• Ensure service continuity • Animation and sharing of reports (WOM/DSTUM…) • Coordination with the various stakeholders on EuropCar's PROD environments. • Guarantee of Customer Satisfaction (CSE) • Guarantee of the quality of Evolutions/corrections carried out by the entire commitment after their passage to PROD. • Coaching/support/Management of the rise in skills of employees. • Monitoring and tracking of Delivery KPIs • Workload management and resource optimization according to the delivery situation. • Guarantor of compliance with Contractual SLAs • Implementation of lean Management best practices (KPI, Visual management VVM, Skills matrix, Meeting system, CSE, TSE, KANO,…). KeyWords: ITILV4,SCRUM,LEAN,ITSM (ServiceNow),Change Management, Release Management (B2R),Problem Management .

Analysis and implementation of corrections for anomalies within the framework of R&D, SOCLE_MEA projects. Analysis/design and development of the BICISO interface (interbank interface) (Client: BCDC - CONGO-) Writing of technical and functional specifications. Adaptation and development of project needs. Qualification and monitoring of deliverables. Preparation of integration and user manuals. - Technologies C-Pro*C, Tuxedo, Unix, Oracle 11g, Informix, java/J2EE, Weblogic, Websphere