Hicham Aissiou

Responsible for the development and evolution of the Cleo application since its creation. This application, aimed at patients with multiple sclerosis, aims to help them live better with their illness. Using Design Thinking and Agile methodologies, we launched this application in 12 countries, and it became the market leader in less than a year.

Key figures: 250+ releases on store, 800K downloads, 300K registrations, 20%+ prevalence, 35K Monthly Active users, 35 NPS

- Definition of product strategy

- Definition of roadmap and functional scope

- Release management

- Growth analysis of all releases

- Management of the cross-functional product team

- Analysis of existing systems

- Facilitation of scoping workshops

- Estimation of technical workload

- Writing specifications

- Support for iOS and Android mobile development teams

- Participation in acceptance testing phases

Mission challenges:

- Creation of the department with a small team

- Very tight deadlines (launch in 3 countries in 6 months)

- Implementation of agile and design thinking methodologies

- Very restrictive legal context, differing by market

Technical Environment

iOS, Android, API, Asana, Confluence, Jira, Figma, Zeplin, Trello, Batch

Operations Manager for a team of 5 project managers.

Within the International Operations team, my team was responsible for the integration, deployment, and support of local teams.

Key figures: 80+ platforms deployed, 8M registrations, 300K MAU, NPS 27, satisfaction score 7.4

- Management and coordination of 5 project managers

- Deployment of the new Univadis platform in over 80 countries

- Management of local and global teams regarding the implementation of portal processes and maintenance

- Implementation of agile methodology

- Establishment of global reports (acquisition, content usage, accredited courses completed)

- Creation of a migration process for five global portals to the new version of Merck's service portal

- Analysis, monitoring, and optimization of workload

- Allocation, prioritization, and scoping of cross-functional projects

- Supervision of the governance model change for France and Canada

- Marketing and operational support for Japan

Project challenges:

- International context and cultural diversity to consider

- Very restrictive legal context, differing by market

- Migration to another legal entity

- Very competitive environment and market

- Implementation of agile and design thinking methodologies

Technical Environment

Website, API, Jira, Confluence, Zeplin, Trello, Exacttarget, Tableau, GA