About Hiba
English
Fluent
French
Native or bilingual
Arabic
Native or bilingual
Spanish
Basic
Experience
- SeekubeJunior Customer Success ManagerHUMAN RESOURCESOctober 2020 - August 2021 (10 months)Paris, FranceOnboarding and platform presentation to new clientsCreation of an internal FAQ on NotionManagement of over 200 client companiesEnsure proactive monitoring of product usageEnsure tracking of key KPIs to achieve set objectivesDetect additional sales and monitor the HR/Employer Branding sector
- Be-CloudCustomer Success ManagerSOFTWARE PUBLISHINGOctober 2019 - August 2020 (10 months)Paris, FranceOrganize client follow-up and Upselling appointmentsPresentation of new services and project implementation monitoringOrganization of project implementationsManagement of a client portfolio of over 200 companiesDevelopment of training and internal communication plansCreation of monthly client reportingUpdating and improving the client deployment process and all documentation for this processOrchestrator between different teams and organization of implementations
- Clinique villa des pagesWork-study Marketing Communication ManagerMEDICALNovember 2018 - October 2019 (11 months)78110 Le Vésinet, FranceCreation of communication materials and flyers for clinic eventsManagement and redesign of a databaseEmailing and social media animationInternal communication with visual creation of menus, activities...Preparation of conferences and visual preparation of invitations with printing and sending
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Education
- Master's degree in Digital Marketing, MarketingISGP - ESA3 - Talis Business School Campus Paris2021Master marketing digital, Marketing
- Operational Marketing Manager, MarketingISGP - ESA3 - Talis Business School Campus Paris2019Responsable Marketing opérationnel, Marketing