Freelancer profile translated to English.

Description

For 14 years, I have been supporting banking players in theirtransformations**, with proven expertise in **digitalization challenges**, **business process optimization**, and **customer journey and experience improvement.

I have managed andled multidisciplinary project teams(consultants, experts, business, IT), while ensuring thestrategic and operational management of complex projectswith high stakes. My expertise covers the entire transformation cycle:

**Strategic scoping**: opportunity study, benchmarking, field diagnosis, roadmap construction, and impact analysis
**Design of target journeys and solutions**: modeling, business cases, action plans
**Implementation and deployment**: roadmap management, coordination of internal and external stakeholders, risk management, reporting to management, change management

My added value: the ability to connect strategic challenges with field realities, to move projects forward in sensitive contexts, and to deliver sustainable results, while mobilizing teams. Thus ensuring concrete results: measurable improvement in operational efficiency, reduction of customer friction points, productivity gains, and better adoption of new tools.

🤝 I would be delighted to leverage my skills and vision to serve your projects from end to end or to strengthen your teams at key moments.

Looking forward to discussing with you!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Italian
Fluent

Workplace preferences

Remote only

Primarily works remotely

WAVESTONE
Account Manager
December 2016 - December 2018 (2 years)
Paris, France
Account manager - In charge of 6 entities (3.5M€)
• Constructed the Key Account's business action plan
• Defined the price and commercial strategy for the account
• Managed client portfolios, worked on Business development
WAVESTONE
Senior Consultant - Client Relationship management
January 2017 - Today (9 years and 5 months)
Paris, France
Strategic vision & 2030 roadmap – BPCE
• Conducted the performance assessment in the corporate market
• Developed the 2023 vision and roadmap

Open Banking & Customer Journeys – La Banque Postale
• Implemented a new digital customer journey with a new DSP2 score
• Optimized client experience (automatization, facematching…)
• Coordinated different teams and partners

Client Knowledge & Customer Promise – La Poste
• Defined client benefits of "La Poste account", ensured effective and consistent communication in all contents, in customer language
• Constructed web communication & community management plan
• Managed a team of 3 consultants

Omni-channel distribution & coordination – La Banque Postale
• Constructed an omni-channel dashboard & a business tool to manage commercial deployments
• Set the project's governance and coordinated the client's change management
• Managed a team of 2 consultants

Business performance management – La Banque Postale
• Optimized KPIs, constructed a unique commercial dashboard
WAVESTONE
Consultant - Organisation/Business transformation
November 2014 - December 2016 (2 years and 2 months)
Paris, France
Digital transformation plan – Crédit Agricole
• Conducted a digitalization study for the headquarters and agencies
• Detailed an action plan for 10 processes with gains assessment

Process optimization – Crédit Agricole
• Set up process diagnostic: timing and resources assessment
• Constructed target processes, defined KPIs and deployment plan for 2 main processes: new client relationship et housing loans