Freelancer profile translated to English.

Description

Technical & Versatile Virtual Assistant

Are your operations taking up too much of your time?

Are repetitive tasks hindering your growth?

Do you need reliable support that quickly understands and executes well?

This is exactly why entrepreneurs, e-commerce businesses, and SMEs turn to this type of support — to free up time, streamline operations, and move faster on what truly matters.

─── What is Supported ───

Operations & Back-office

✅ Back-office management

✅ Customer support & email management

✅ Data entry & document management

✅ Content transcription

✅ Use of CRM & online platforms

Data & Automation

✅ Data research & collection

✅ Web scraping & information extraction

✅ Excel & Google Sheets

✅ Automation of repetitive tasks

✅ Creation of custom tools to speed up processes

Web & E-commerce

✅ E-commerce store management

✅ Website & content updates

✅ Product listing & catalog management

✅ Web technical support

✅ Web development if necessary

─── Why This Profile ───

+10 years of experience in e-commerce, tourism, and back-office — sectors that demand rigor and autonomy.

5-star client reviews — confirmed reliability and seriousness in real-world conditions.

Hybrid profile — capable of identifying bottlenecks and creating tools to solve them, not just executing.

Quick learner for any new software, platform, or work environment.

─── Approach ───

The goal is not just to execute tasks. It's to identify what's blocking progress, optimize what can be optimized, and implement sustainable solutions — to save time, reduce repetitive tasks, and accelerate workflows.

Give the objective. The rest is managed.

Available for one-off tasks or long-term collaborations.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

EPIGENISE FZCO
Versatile & Technical Operational Assistant
HEALTH AND WELLNESS
January 2022 - Today (4 years and 7 months)
Technical & Operational Virtual Assistant — Epigenise
Comprehensive support for Epigenise's digital development — from content production to internal tool optimization, including process automation and marketing support. Full autonomy on all tasks, with little to no supervision.

Content & Marketing
✅ Creation & structuring of articles, web pages, descriptions
✅ Video editing & publications
✅ Digital communication strategy
✅ SEO optimization & online visibility
✅ Monitoring & support of digital campaigns

Operations & Tools
✅ Daily task management & coordination
✅ Improvement of internal digital tools
✅ Task automation & workflow optimization
✅ Technical support on platforms & collaborative tools
✅ Intelligence gathering, research & information analysis

Skills used: Content Management · SEO · Digital Marketing · Video Editing · Automation · Technical Support · Strategic Watch · Customer Relations · Project Management
Email Management Email Marketing Moderation Meta Ads
Monsieur Allergies
On Malt
Audio Podcast Transcription
MEDICAL
July 2020 - December 2020 (5 months)
Audio Content Transcriber & Optimizer for SEO
Digital Content · Podcast Transcription & Google Organic Referencing

Transforming podcast episodes into structured textual content optimized for organic referencing — allowing content creators to index their audio audience on Google with no extra effort. Work at the intersection of precise transcription, web writing, and SEO.

Workflow: Listening & Transcription → Text Structuring → SEO Optimization → Ready-to-Publish Delivery

Transcription
✅ Accurate written transcription of audio episodes
✅ Respect for the creator's tone, style, and vocabulary
✅ Proofreading and formatting of raw text
✅ Processing of information-rich content

SEO Optimization
✅ Content structuring for Google indexing
✅ Natural integration of target keywords
✅ Implementation of titles, subtitles, and tags
✅ Delivery of content ready for direct publication on CMS

What this experience brings to a client:
— Google visibility for previously invisible content
— Zero time wasted for the creator — turnkey delivery
— Audio converted into a sustainable and reusable SEO asset

Skills used: Audio Transcription · Web Writing · SEO · Organic Referencing · Content Optimization · Podcast · CMS · HTML Structuring
Virtual Assistant Audio Transcription Internet Research
bourgarel
On Malt
Back-Office Manager / Website Updater
E-COMMERCE
July 2017 - August 2017 (1 month)
E-commerce & Marketplaces Back-Office Manager
Multi-store E-commerce · Catalog, Stock & Customer Service Management

Complete operational management of e-commerce back-office across 7 simultaneous platforms — from product catalog updates to customer service, including stock management, listing translation, and supplier scraping. Multi-channel environment with high volume, requiring rigor, organization, and autonomy.

Catalog & Product Listings
✅ Update and maintenance of products for sale
✅ Detection and handling of out-of-stock products
✅ Translation of product listings into French
✅ Writing and insertion of descriptive texts
✅ Quality control before online publication

Stock Management
✅ Multi-store stock tracking and synchronization
✅ Detection of stockouts and real-time updates
✅ Data reconciliation across platforms
✅ Maintenance of cross-channel catalog consistency
✅ Stock level reporting and monitoring

Customer Service
✅ Handling customer inquiries across all stores
✅ Management of disputes, returns, and complaints
✅ Responses compliant with each marketplace's policies
✅ Order tracking and proactive communication

Data & Automation
✅ Supplier data scraping (price, stock, descriptions)
✅ Structuring and processing of extracted data
✅ Automation of repetitive back-office tasks
✅ Creation of tools to speed up updates

Platforms used: Decathlon · Boulanger · E.Leclerc · Alltricks · Shopify · Worten · Fnac

Skills used: E-commerce Back-office · Catalog Management · Stock Management · Marketplace · Customer Service · FR Translation · Web Scraping · Automation · Shopify · Multi-channel · Data Entry
Excel Processing Back-office Manager Internet Data Collection Customer Service Stock Management