Freelancer profile translated to English.
Back to original languageAbout Hess
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- CA-GIPProduction EngineerJune 2023 - Today (3 years)Paris, France• Ensure the availability of user acceptance, pre-production, and production environments• Prepare the exploitability and industrialization of applications, integration into the production plan• Design and deploy scheduling chains• Implementation of CFT flows• Integration of instruction sheets• Drafting of schedules and the technical test plan for production deployment• Production support in monitoring and resolving technical issuesEnvironment: Service Now, Dynatrace, Z/OS, OPC scheduler, CICS, SQL Developer, Linux, CFT, Jira, CICS, TSO, JCL, CCC
- BNP ParibasIT Service Delivery ManagerMarch 2022 - May 2023 (1 year and 2 months)• Management of banking flows activity• Ensure compliance with service commitments and resources implemented on contracts• Coordinate operational teams to ensure quality service• Monitor Technical Committees, Animation of daily meetings• Preparation, animation, and consolidation of the Steering Committee• Implementation of CFT flows• Decommissioning of CFT flows• User supportApplications/technologies: Service Now, CFT, MQ, TLS, SSL, Jira
- CA-GIPProduction Coordinator/ IT Service Delivery ManagerOctober 2020 - December 2021 (1 year and 2 months)• Coordinate the resolution of infrastructure, business, and workstation incidents• Monitor change requests from CA-LF, CA-CF, and Agos entities• Plan and coordinate technical teams during OS patching and loading operations• Define exploitation KPIs and implement reporting via ITSM• Infrastructure supervision via DynatraceEnvironment: Microsoft Office, Service Now
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Education
- AWS fondamentauxopenclassrooms2020AWS fondamentaux
- Master 2 en Conception des Systèmes d'Information3IL Limoges.2013Master 2 en Conception des Systèmes d'Information