Freelancer profile translated to English.

Description

Working in technical and functional support for 17 years in call handling, direct contact, hotline training, team management, and I have also developed knowledge in configuring ITIL or JIRA/Confluence ticket entry tools.

Subsequently, I specialized in JIRA administration for Enedis' internal projects (1700 users).

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Lyon (up to 50km)

Crédit Agricole Titres / Renault/ Total Energie
JIRA Consultant and Administrator
May 2022 - December 2025 (3 years and 7 months)
Advanced administration and configuration of Jira in a multi-project and multi-team environment.

Design, maintenance, and evolution of complex workflows (standard, custom, Epic-centric).

Implementation of advanced automations (including ScriptRunner) to ensure process reliability and industrialization.

Governance of custom fields, screens, permissions, schemes, and best practices.

Expert support, continuous optimization, and team coaching on high-volume instances.
Atlassian JIRA Agile Scrum Atlassian Confluence Functional testing Kanban
Linky
Jira Confluence Administrator for ENEDIS
February 2019 - February 2022 (3 years)
• - Configuration of JIRA and Confluence projects for LINKY teams: Adaptability to the specific needs of different professions: mapping, logistics, planning, pure development.
• - Migration to JIRA from other tools (SQL and scripting): Merging multiple Jira and Confluence instances and transitioning to scaled Agile according to Enedis' established rules.
• - Writing user guides and technical documentation for migration: Empowering users in the use of plugins: Structure, EasyBI... and technical support for junior team members.
• - Adapting project work methods to scaled Agile: Creating templates and processes for converting independent project configurations to the company's organization.
Jira Confluence
Consultant and Administrator
January 2019 - Today (7 years and 5 months)
Consulting: For companies or projects within large groups, work methods, and best practices. IT Support: Ticket handling, maintenance, and improvement of existing projects. Project Management: Needs analysis and teamwork for configuration implementation. Data Migration: Between cloud and DataCenter or between two clouds, internally or externally. Technical Expertise: Finding technical solutions (scripts, plugins) for business needs, documentation, and support training.