Herve Nsay

I help training organizations develop their online visibility and increase the sales of their training by capturing the attention of prospects interested in their training:

- Lead generation on Facebook and Google Ads

- Tailor-made surgical advertising strategy

- Management and Optimization of advertising campaigns Trained by Impulsion Academy

Working in a dynamic and multicultural environment, in a store dedicated to an international clientele, this position allowed me to develop skills in cash management, customer relations, and achieving commercial objectives.

• Greet customers with courtesy and professionalism, respecting company standards.

• Ensure transaction management (cash, cards, tax-free), and ensure smooth checkout processes.

• Promote products available at the checkout area (confectionery, accessories, miniature perfumes, etc.) to achieve commercial objectives.

• Actively contribute to achieving the revenue targets assigned to the checkout area by offering souvenirs or refreshments.

• Participate in promotional campaigns or internal challenges aimed at increasing sales of specific products.

• Maintain a clean, organized, and attractive checkout area to encourage impulse purchases.

• Perform stock checks and report necessary restocking.

Service company dedicated to providing cleaning services for AirBnB. Missions: Relieve concierge services and individuals in managing the cleaning of their AirBnB. My tasks:

• Planning and coordination of cleaning missions with concierge services and individuals.

• Organization of schedules and task assignment to service providers, based on priorities and tight deadlines.

• Implementation of quality protocols to ensure services meet client expectations.

• Drafting and management of quotes, contracts, invoices, and payment tracking to ensure the company's financial health.

• Monitoring cleaning product inventory and managing orders to prevent stockouts.

• Prospecting new clients (concierge services, property owners) to develop the business.

• Customer loyalty through personalized and responsive customer service, meeting the specific needs of Airbnb clients.

• Recruitment, onboarding, and training of service providers to ensure the quality of services provided.

• Monitoring and evaluation of collaborators to ensure their performance and satisfaction.

• Inspection of properties after service to verify compliance with internal standards.

• Management of customer feedback and complaints, with the implementation of corrective actions if necessary. Skills developed:

• Organization and project management: Ability to structure and manage a growing business while meeting short deadlines and high requirements.

• Customer relations: Listening skills, anticipating needs, and responsiveness to maintain high customer satisfaction.

• Leadership and management: Training and supervision of teams to ensure optimal performance.

• Versatility: Simultaneous management of operational, administrative, and commercial aspects.