Freelancer profile translated to English.
Back to original languageAbout Herve
I support you as a freelance IT Support & Systems Administrator, with expertise in IT asset management, MDM deployment, and user support.
I intervene on:
• MDM solutions deployment (Workspace ONE) to secure your workstations (Mac/PC),
• Equipment compliance (encryption, updates, security),
• L1/L2 technical support with strong user proximity,
• Google Workspace & Microsoft 365 administration (accounts, licenses),
• And structuring your IT (procedures, inventory, organization).
👉 My approach: combining technical expertise and field experience.
I don't just solve problems, I make your IT environment reliable and facilitate the adoption of tools by your teams.
I have notably deployed solutions across multiple agencies (France & international), managing technical and human challenges.
🎯 Goal: to bring you security, efficiency, and peace of mind in managing your IT.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- ZENIKAIT Support TechnicianCONSULTING AND AUDITSNovember 2022 - January 2026 (3 years and 2 months)Paris, FranceIT Support Technician with experience in managing an IT park of 600 users, providing daily L1 and L2 support on Mac and Windows environments, both on-site and remotely.Administration of Google Workspace, Azure, and Microsoft 365 environments: user account management, application licenses, onboarding and offboarding, user support, and IT procedure writing.Management and administration of collaborative tools such as Slack.Participation in IT communication and user awareness of security best practices.Handling of IT logistics: vendor management, quote requests, hardware purchases, and stock tracking.Deployment and management of MDM solutions (Workspace ONE / Rzilient) in several agencies in France and internationally (Brest, Nantes, Niort, Bordeaux, Clermont-Ferrand, Grenoble, Lille, Lyon, Rennes, Toulouse, Paris, Singapore).Equipment installation, workstation deployment, printer configuration, and network cabling interventions.
- NDAMBA KMER INDOMPTABLE (Association sportive & culturelle)PRESIDENT - FOUNDER OF AN ASSOCIATIONMay 2025 - Today (1 year and 1 month)Saint-Denis, FranceLeadership and coordination of weekly sports activities.Organization, structuring, and governance of the collective.Supervision of logistical and internal communication aspects.Facilitation of group dynamics and member cohesion.
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Education
- Teleoperator/Hotline Support TechnicianKelly Formation2022Téléopérateur/Technicien Support Hotline
- IT Assistance Technician (T.A.I)CEFIAC2019Technicien Assistance Informatique (T.A.I)