Freelancer profile translated to English.

Description

Since 2001, I have supported various clients for HP, then DXC-TECHNOLOGY from 2018, in workstation engineering, L2 support, and IT asset management. I prepared quarterly billing for leased assets and coordinated equipment replacement by engaging service providers. My client relationship skills led me to become independent to help VSEs, SMEs, and individuals, offering them tailor-made solutions and close support to optimize their IT environment.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

VETAGRO
Public Sector User Support
DIGITAL AND IT
May 2025 - September 2025 (4 months)
Lyon, France
User support, PC installation, software installation, hardware troubleshooting, adding users to AD OUs, Office 365 rights.
SCCM Active Directory Office 365 Administration
DXC Technology
Outsourcing Support Engineer
TECH
September 2020 - February 2024 (3 years and 5 months)
Lyon, France
For a French and European client, remotely, I held the position of Account Manager responsible for IT equipment leasing contracts. I supervised the deployment of new workstations, conducted tenders with service providers referenced by DXC for these deployments, established the choice of equipment with the client based on DELL's roadmap, prepared rental agreements with DELL, and prepared quarterly billing for the client.
Microsoft Office IT Support Client Billing Customer Service GLPI