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Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Pulse- Axian Group
System and Application Expert - L3
November 2023 - Today (2 years and 9 months)
MONITORING
Manages, creates, maintains, and optimizes operating systems (Windows, Linux, etc.) and associated applications. Support and management of complex tickets not resolved by L2. Responsible for automations and integration of applications on the cloud (Azure). Daily verification of platform availability. Designated expert for the implementation of new projects. Securing Microsoft 365 and Azure.
DESIGN
Designs, deploys, and manages the technological foundations (networks, storage, virtualization, cloud) supporting systems and applications. Configuration and maintenance of network equipment (routers, switches). Management of storage solutions (SAN, NAS, cloud). Administration of server environments (Proxmox, KVM, Hyper-V). Implementation of the monitoring solution for all Axian-Group entities.
Orange Business
Support Engineer N1 Expert in Virtualization and Systems and Automation Manager
June 2022 - October 2023 (1 year and 4 months)
REMOTE VIRTUALIZATION SYSTEMS SERVICE
Change maker awards for the first semester of 2023 at Orange Business for automation projects. Handling and management of customer tickets. Responsible for automations. Daily verification of platform availability.
Transacom Services Madagascar
Principal Manager and IT Support Technician Level 3
December 2020 - April 2022 (1 year and 4 months)
MANAGEMENT
Technical referent, level 3 technician, and administrative manager.
HR management, IT equipment and stock management, accounting, and administrative management. Trainer for new technicians. Management of incidents not resolved by N1 and N2. Creation of intranet and procedures. Maintenance of dedicated servers. Installation of all types of connection support in France. Remote diagnosis of hardware or software malfunctions. Remote control, identification of necessary resources, intervention phases via helpdesk.