Freelancer profile translated to English.

Description

Expert in customer relationship performance management. I can help and support you in improving your customer satisfaction by implementing concrete and measurable actions. Having been at Amazon for years, I was able to achieve performance that matches the brand's ambitions: to be the company most focused on customer satisfaction in the world. With a very good sense of analysis and highly detail-oriented, finding the root cause is the key to your success. I also own a sensory marketing agency that can conduct a visual audit of your brand, products, etc.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Concentrix
Senior Ops Manager
E-COMMERCE
May 2019 - March 2026 (6 years and 10 months)
Tananarive, Madagascar
I managed the operational performance of Amazon France Customer Service, ensuring quality, efficiency, and team engagement. My role involves aligning customer objectives with field results through strategic management, process optimization, and a culture of continuous improvement. Results, leadership, and agility are at the heart of my mission.
Leadership Development Customer Relations Team Management Sensory Marketing Project Management
Webhelp
Project Manager
October 2017 - April 2019 (1 year and 6 months)
I managed cross-functional projects related to customer journey optimization. My role: coordinating teams, monitoring performance indicators, and ensuring the delivery of solutions that meet customer expectations within deadlines and budgets.
Vivetic Group
Team Supervisor
January 2013 - October 2015 (2 years and 9 months)
I supervised a team of customer advisors, monitoring individual and collective performance, ensuring adherence to qualitative and quantitative objectives, and developing skills through ongoing support and training.