Herinirina Dino Giovani Rasoanaivo

Do you manage a contact center or an operational team and need to monitor your performance in real-time? That's exactly what I've been doing for 5 years.

At Concentrix – one of the world leaders in BPO – I designed and automated supervision dashboards, analyzed key indicators (SLA, AHT, absenteeism, shrinkage), and optimized schedules to ensure service continuity. I transformed raw data into concrete recommendations that had a direct impact on team performance.

My usual freelance missions:

• Design and automation of PowerBI dashboards for operational supervision (SLA, KPI, real-time alerts)

• Analysis and optimization of schedules based on activity flows and available resources

• Monitoring of absenteeism, shrinkage, and objective compliance indicators

• Automation of complex reporting in Excel (VBA, Power Query)

• Support for decision-making through operational data analysis

• Audit and optimization of existing Workforce Management processes.

What sets me apart: I'm not just a data analyst – I've experienced operations from the inside. I understand the pressure of real-time, scheduling constraints, and the human stakes behind every number. My deliverables are operational from day one, with no learning curve for your teams.

Available for one-off missions or long-term support. Guaranteed response within 24 hours.