Freelancer profile translated to English.

Description

Customer Advisor – Customer Support & Health Insurance | Remote Missions

Customer advisor specializing in customer relations and remote support, with experience in health insurance and after-sales service.

Handling incoming and outgoing calls, customer file follow-up, complaint processing, and personalized support.

Serious, organized, and focused, handling emails (Outlook, Gmail, webmail).

Proficient in CRM tools (Hubspot Marketing) and adheres to procedures and deadlines.

Available for 100% remote missions, for occasional or long-term assignments.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

Centre de relation client
Expert Support Customer Advisor
MEDICAL
April 2022 - December 2025 (3 years and 8 months)
Vichy, France
Handling incoming and outgoing calls, customer assistance (Information, complaints, follow-up), processing after-sales service requests, adhering to procedures and deadlines, handling requests by email, mail, live chat, ticketing on Zendesk, customer file follow-up, customer retention, offering products.
File Follow-up KPI Monitoring Zendesk Live Chat Mail Processing
Vivetic groupe,
Customer Advisor - Expert Support
June 2018 - March 2022 (3 years and 9 months)
Support on 3 projects simultaneously (email submissions from agents, rare or new cases, commercial feedback for offer changes, live and immediate assistance for low-performing or new agents, call handling)
Centre de relation client
Telephone Operator
REAL ESTATE
December 2017 - April 2018 (4 months)
In: sales of businesses under €800, qualifying leads: individuals aged 40 to 80, for gift distribution where recipients must be present at a gala or other event in a hotel or shopping center that has not had visitors for a while.