Freelancer profile translated to English.
Back to original languageAbout Herimanantsoa
With 6 years of experience in a demanding environment like Air France-KLM, I offer rigorous and multilingual virtual assistant services for overwhelmed entrepreneurs, SMEs, and managers.
Organized, autonomous, and results-oriented, I handle your email management, professional document writing, reporting follow-up, and administrative coordination — in French, English, or German.
My goal:to free up your time by managing your tasks with precision and discretion.
English
Native or bilingual
French
Native or bilingual
German
Fluent
Malagasy
Native or bilingual
Can work on-site
Tananarive (up to 50km)
Experience
- Air France-KLM (ADM Blue)Supervisor – Customer Complaints Department - BLUEBIZ Customer Service Air FranceAVIATION AND AEROSPACESeptember 2024 - Today (1 year and 9 months)Tananarive, Madagascar• • Leading and motivating a team dedicated to handling customer complaints• • Organizing briefings, debriefings, and operational follow-up meetings• • Ensuring the quality of responses, compliance with Air France-KLM procedures and deadlines• • Managing complex, sensitive, and high-stakes customer cases• • Monitoring KPIs, analyzing performance, and implementing continuous improvement actions• • Developing regular reports for management
- Air France-KLM (ADM Blue)Senior Bilingual (FR/EN) Telephone Advisor – Baggage AssistanceAVIATION AND AEROSPACEMay 2019 - September 2024 (5 years and 4 months)Tananarive, Madagascar• • Handling customer calls related to Air France-KLM baggage incidents• • Processing and tracking lost, delayed, or damaged baggage files• • Providing support, reassurance, and proposing appropriate solutions to passengers• • Actively contributing to customer satisfaction and loyalty
- Club des Étudiants et Enseignants Germanistes d'Ambohitsaina « CEEGA »Vice President & TreasurerEDUCATION AND E-LEARNINGJanuary 2017 - January 2019 (2 years)Tananarive, Madagascar• • Financial management of the association: account monitoring, transaction recording, and expense control• • Collection and tracking of member contributions, payment management, and financial report preparation• • Active participation in the organization, coordination, and smooth running of association activities and events
Recommendations
Be the first to recommend Herimanantsoa
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Career management training for the Team Leader positionADM Value2025Leadership et gestion d'équipe Résolution de problèmes complexes Gestion de projet Stratégie de communication Posture managériale Management d'équipe Gestion de la relation client (CRM) Gestion de la performance Animation d'ateliers Motivation des équipes
- Career management training as a COACHADM Value2024Leadership et gestion d'équipe Gestion du temps et respect des délais Définition et suivi des indicateurs (KPI) Gestion de projet Stratégie de communication Force de conviction Gestion des conflits Persuasion Atteinte des Objectifs Gestion du changement
Certifications
- Career Management Training for Supervisor PositionADM Value2025
- Career Management Training as a COACHADM Value