Henintsoa Tsiky Randriantavy

Development and management of Facebook pages dedicated to product sales. Development of content strategies to attract and engage the community (posts, visuals, promotional messages). Daily management of messages and comments (quick responses, sales arguments, customer loyalty). Prospect qualification and conversion into customers. Complete order tracking: order taking, payments, delivery, and after-sales service. Customer relationship management and maintaining a high level of satisfaction.

Management and optimization of commercial emailing campaigns (prospecting, follow-ups, responses to customer requests). Processing of inbound leads and prospect follow-up until conversion. Coordination between clients and the operational team to ensure smooth service. Drafting and formatting commercial documents (quotes, proposals, contracts). Invoicing establishment and follow-up. Contribution to improving customer relations and customer satisfaction.

Introduction to transit and customs procedures. Practical internship at the port of Toamasina. Knowledge of insurance and import/export documentation. Responsible.