Freelancer profile translated to English.
Back to original languageAbout Henintsoa
Do you want to free yourself from your mental load, because you understand that your health, time and energy are your most valuable resources as an entrepreneur? 💸
Hire me as a Virtual Assistant and you will have the luxury of concentrating on the essentials. Let's discuss it in DM 📩 or 📞 📧✦ 𝗜𝗡 𝗔 𝗙𝗘𝗪 𝗪𝗢𝗥𝗗𝗦
👋 I'm Henintsoa, a multi-potential virtual assistant. 🔥
➤ 𝐅𝐎𝐑
💡 Solopreneur, Infopreneur.
➤ 𝑴𝒚 𝒎𝒊𝒔𝒔𝒊𝒐𝒏: Help overwhelmed entrepreneurs (re)find their serenity in the development of their business, by freeing them from repetitive tasks. 💥🚀
➤ 𝙈𝙮 𝙥𝙧𝙤𝙢𝙞𝙨𝙚: Free up to 30% of your time so you can focus on your core business.
➤ 𝙈𝙮 𝙯𝙤𝙣𝙚 𝙤𝙛 𝙜𝙚́𝙣𝙞𝙚: Operational/technical assistance and Customer Service.
➤ 𝙈𝙮 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡 𝙦𝙪𝙖𝙡𝙞𝙩𝙞𝙚𝙨: Multipotential, Meticulous, Autonomous, Resourceful.
🔴 𝙈𝙮 𝙨𝙩𝙧𝙚𝙣𝙜𝙩𝙝𝙨 🔴
✔️ I am self-taught, an eternal apprentice. I easily appropriate concepts that were initially foreign to me. I am able to understand new or complex subjects without needing to see them put into practice.
✔️ I easily switch from one task to another and I am able to manage several projects simultaneously.
✔️ I approach my activity with rigor and method. I like to work with precision and according to the processes in place. I always aim for excellence.
Listening to your needs. 😊 If my profile inspires you and makes you want to collaborate, don’t hesitate to get in touch 📞 📧Looking forward to exchanging ideas🤝
Henintsoa
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Freelance, self-employedTechnical and operational virtual assistantApril 2021 - Today (5 years and 2 months)Antananarivo, Madagascar- Organization management: creation and implementation of processes on Notion- Regular updating of the company's knowledge base- Online content posting- Technical support: configuration and technical implementation of tools- Help with project implementation- Project monitoring on Notion
- NR IMMOBILIERVirtual assistantDecember 2022 - Today (3 years and 6 months)93140 Bondy, France- Management and animation of community on Discord- Monitoring of learners
- FreelanceHappy Customer Care - Customer Service ManagerMay 2020 - Today (6 years and 1 month)Make the Customer experience unique and memorable. As a privileged contact, my objective is to contribute to the optimization of customer satisfaction and loyalty, by intervening in the technical or functional field.● Zendesk ticket management● Management/monitoring of customer requests● Customer support throughout their journey (Before - During - After Sales)● Analysis/Diagnosis and correction of common technical problems● Offer a personalized solution taking into account the customer's use and needs● Customer refund management● Invoice preparation● Monitoring customer satisfaction (CSAT)● Regular KPI analysis● Processing and management of Customer reviews● Satisfaction survey and processing of responses
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Education
- Law degree, LawUniversity of Antananarivo2016Licence de droit, Droit
- French language, Web writingAlliance française d'Antananarivo2019Langue française, Rédaction web
Skill set (13)
Categories
- Other