Freelancer profile translated to English.
Back to original languageAbout Hendrik
I offer reliable support in email management, customer communication, and digital organization for small businesses, freelancers, and Shopify stores.
My tasks include sorting and prioritizing incoming emails, preparing and responding to standard inquiries, structuring inboxes, and providing background support for organizational tasks. I also assist Shopify stores with operational processes in customer service and daily back office.
Through my own experience with Shopify, I am familiar with typical e-commerce processes and understand the importance of fast, clear, and professional communication for customer loyalty and smooth operations.
I work in a structured, discreet, and reliable manner. My goal is to noticeably relieve businesses of daily burdens, freeing up more time for growth, sales, and important decisions.
German
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- E-Commerce / ShopifySelf-Employed Shopify Store OperatorE-COMMERCEAugust 2022 - Today (4 years)Paderborn, GermanyPractical experience in e-commerce with a focus on Shopify. Activities included shop maintenance, organization of operational processes, support with customer-related processes, as well as general back office and structuring tasks. This provided a good understanding of the daily requirements in online retail, especially in the areas of organization, digital processes, and efficient workflows.
- Virtuelle AssistenzVirtual Assistant for Email Management, Customer Service, and Shopify SupportE-COMMERCEAugust 2022 - March 2026 (3 years and 7 months)Paderborn, GermanyI support small businesses and e-commerce stores with daily organization, handling customer inquiries, and structured email management. My focus is on relieving digital processes, meaningfully prioritizing requests, and bringing more order to daily operations.
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Education
- Setting up a Shopify StoreShopify2022Shopify Conversion rate erhöhen, Theme Designs und Produktgestaltung