Freelancer profile translated to English.
Back to original languageAbout Hend
Consultant SAP CRM**
1.Technical Expertise:
- Mastery of the SAP Sales Cloud (CRM) solution
- Ability to configure, customize, and integrate SAP CRM with other SAP or third-party solutions.
- Skills in customer data management, CRM performance analysis, and business process improvement via SAP.
2.Project Management:
- Participation in all phases of CRM projects: needs analysis, design, implementation, testing, and deployment.
- Close collaboration with functional and technical teams to ensure alignment with business objectives.
- End-user training and post-go-live support.
SAP Account Manager
1.Client Relationship:
- Management of a portfolio of existing clients and development of new opportunities.
- Maintaining strong relationships with clients to understand their needs and anticipate their expectations.
- Presentation and promotion of suitable SAP solutions, particularly new features or improvements in SAP CRM.
2.Negotiation and Follow-up:
- Negotiation of contracts and development of tailored commercial proposals.
- Project follow-up and coordination with internal teams to ensure client satisfaction.
- Analysis of client performance (KPI, ROI) to propose continuous optimizations.
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- AYMAX GROUPSales Consultant I SAPJanuary 2022 - April 2023 (1 year and 3 months)Tunis-Tunis, Paris, France• Identification and follow-up of potential prospects, maintaining a robust sales pipeline for SAP ERP solutions.• Presentation of SAP ERP and proposed solutions, ensuring alignment with clients' business objectives.• Response to calls for tender with detailed proposals, management of pre-sales activities and coordination of the technical team.• Direct negotiation with clients, customized offers and management of contract execution and compliance.• Execution of email marketing campaigns and LinkedIn prospecting to generate new business opportunities.SAP: SAP_ByDesin; SAP S/4HANA Public_Cloud; SAP S4/Hana Private_Cloud; SAP S4/ Hana On_Premise Methodology: Activate Tools: MS Project; Microsoft Visio, Jira CRM: PipeDrive
- VEGA GROUP,IT Business EngineerApril 2021 - December 2021 (8 months)Tunis, Tunisia• Presentation of Odoo ERP solutions, identification of business needs and writing of functional specifications.• Preparation and facilitation of product demonstrations and project launch meetings.• Monitoring of project progress, creation of KPI tracking dashboards and training of end-users to ensure successful adoption of new technologies.• Development of personalized proposals and collaboration on macro planning with project managers.ERP: Odoo Community ; Odoo Enterprise Methodology: Agile : Scrum Tools: MS Project; Microsoft Visio, Trello CRM: Odoo
- SBP-TECHBusiness EngineerFebruary 2019 - March 2021 (2 years and 1 month)Tunis, Tunisia• Close collaboration with clients to understand their needs and business objectives, translating them into detailed functional specifications.• Use of Agile methodologies for project planning, monitoring, and management.• Creation of process flow diagrams and UML models to visualize solutions.• Regular monitoring of project progress and coordination of necessary adjustments.• Management of key performance indicators (KPIs) to evaluate project success.• Participation in the development of comprehensive test plans.• Execution of functional and non-regression tests to ensure solution compliance with client needs.• Analysis and monitoring of test results, writing detailed reports for the development team.• Documentation of user guides to ensure effective use of solutions.
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Education
- National Engineering Diploma in Business and Project EngineeringCentrale Polytechnique Privée de Tunis –2019Diplôme National d'Ingénieur en Génie d'Affaires et de Projets