Freelancer profile translated to English.

Description

Rigorous and organized medical secretary, I put my skills at the service of healthcare professionals to ensure smooth administrative management and quality telephone reception. Accustomed to appointment scheduling, medical agenda management, processing patient requests, and respecting confidentiality, I ensure a professional, human, and reassuring experience for every caller. Responsive, attentive, and detail-oriented, I adapt to the needs of each medical practice to guarantee reliable and efficient service. Do not hesitate to contact me to discuss your needs.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Business Service Madagascar
Virtual Assistant
January 2020 - January 2023 (3 years)
Antananarivo, Madagascar
◆ Remote administrative and back-office management for professional clients ◆ Processing and follow-up of emails, mail, and client requests ◆ Coordination of schedules, appointments, and follow-ups ◆ Updating and managing client databases ◆ Weekly reporting and administrative organization
Intelcia
Team Supervisor
January 2018 - January 2019 (1 year)
Antananarivo, Madagascar
◆ Supervision and skills development of a team of advisors ◆ Monitoring performance indicators (KPIs) and reporting to management ◆ Coordination of inbound and outbound campaigns ◆ Quality assurance on client interactions
Oworkers
Senior Operator
January 2015 - January 2017 (2 years)
Antananarivo, Madagascar
◆ Multichannel customer relationship management (phone, email, chat) ◆ Processing and follow-up of emails within SLA deadlines ◆ Updating and ensuring the reliability of databases ◆ Participation in training new agents