Freelancer profile translated to English.

Description

I support professionals who want to offer a smooth, warm, and professional customer experience. Thanks to my dual background in banking and commerce, I can help you structure and track your client files, process requests with responsiveness, handle complaints with tact, and improve your customer satisfaction on a daily basis.

I work with rigor and discretion while maintaining simple, clear, and human communication. My goal is to save you time and strengthen your clients' trust in your company.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Crédit Agricole,
Sales Advisor (Apprenticeship)
January 2020 - January 2022 (2 years)
Vorey, France
Processing banking operations, Customer service and complaint management, Risk management (risk identification, response to unforeseen events)
Intersport,
Shoe Salesperson (Permanent Contract)
April 2022 - August 2022 (4 months)
Saint-Etienne, France
Customer reception and advice, Customer relationship management and loyalty, Stock management and shelving