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Helene RuffeHR

Helene Ruffe

Senior Debt Collection Consultant

€500/day
Saint-François, GP
15+ years
Debt Collection
Credit Management
Accounts Receivable Management (O2C)
Negotiation
Microsoft Excel

Average response time: 1 hour

Freelancer profile translated to English.
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About Helene

I support VSEs & SMEs in optimizing their cash flow, securing their accounts receivable, and efficiently recovering their amicable and contentious debts.

My areas of intervention:
  • Amicable debt collection & negotiation:Personalized reminders, dispute management, rigorous payment plan negotiations, and preserving client relationships.
  • Accounts Receivable Management (Order-to-Cash/ O2C):Client risk analysis, credit limit definition, optimization of invoicing and reminder processes.
  • Contentious debt collection:Preparation and monitoring of legal cases in conjunction with bailiffs/lawyers.
Why trust me?
  • Pragmatism and results:An ROI-oriented approach to quickly reduce your DSO and collect your unpaid invoices.
  • Diplomatic approach:Firm on substance, polite in form to preserve your company's image.
  • 100% remote:Smooth and responsive intervention via your usual tools (ERP, Excel, CRM)
Available immediately to discuss your cash flow challenges!
Banking and Financial Services
Large Retailers
Construction

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Cabinet de conseil /Indépendant
    SERVICE PROVIDER / DEBT COLLECTION CONSULTANT
    CONSULTING AND AUDITS
    January 2025 - Today (1 year and 7 months)
    Bordeaux, France
    • • Structuring & Scoping: Support for two entrepreneurs; complete drafting of collection procedures (amicable/legal) and selection of suitable management tools (ERP/CRM), software deployment, process creation.
    Debt Collection Credit Management
  • BRG ANTILLES
    HEAD OF DEBT COLLECTION
    January 2023 - January 2024 (1 year)
    Baie-Mahault 97122, Guadeloupe
    • • Performance & Team: Operational management of 13 multidisciplinary employees. Overall annual collection supervision of €1.64 million for the 2024 fiscal year with an overall performance recorded at 104.5% of budgeted objectives.
    • • Monitoring & Reporting: Team KPI animation and strategic presentation, monitoring of financial results to management and clients.
    • • Senior Debt Collector: Management of a portfolio of B2B debts, dispute detection, and negotiation of complex payment plans.
  • -ORGANISATRICE D'EVENEMENTS PRIVES
    FOUNDER & MANAGER
    January 2019 - January 2021 (2 years)
    Bordeaux, France
    • • Creation and end-to-end project management: Marketing of services, budget management, coordination of service providers, and event logistics. Activity completely halted due to health restrictions.
Check out Helene's experience

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Education

  • RNCP Level 6 Title (BAC+3) – Team or Service Manager
    Titre RNCP de Niveau 6 (BAC+ 3) – Manager d'équipe ou d'un service
  • Wedding Planner & Wedding Designer
    Wedding Planner & Wedding Designer

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