Hélène Roche

As an independent virtual assistant since March 2026, I have developed comprehensive expertise in administrative management, pre-accounting, and HR support for TPEs and entrepreneurs. This entrepreneurial experience has allowed me to master the entire client cycle, from prospecting to loyalty, including the creation of optimized and personalized processes.

I handle complete client file management: documentary organization, digital filing, professional correspondence, agenda management, and appointment coordination. I have developed a strong ability to adapt to each client's tools and methods (Google Workspace, Microsoft Office, Notion, Trello), ensuring smooth integration and effective remote collaboration.

In pre-accounting, I am proficient in rigorous accounting entry, creating and sending quotes and invoices via tools like Henrri, Stripe, and SumUp, cash flow monitoring with Excel/Google Sheets dashboards, monthly bank reconciliations, and preparing documents for the accountant. I also manage structured client follow-ups and payment tracking, enabling my clients to significantly improve their cash flow.

My HR support includes administrative personnel management (file archiving, absence tracking, preparation of variable payroll elements), recruitment support (ad writing, CV screening), and employee scheduling. I ensure compliance with legal and social obligations, while maintaining fluid communication with external service providers (accountant, HR firm).

I have also developed skills in web creation and social media management, allowing me to support my clients in their digital visibility. This versatility enables me to offer a complete service tailored to the specific needs of each entrepreneur.

From 2018 to 2025, I worked as a self-employed individual and through the CESU employment system, offering personalized administrative services to individuals and small businesses. This 7-year experience allowed me to develop expertise in individualized support, document management, and assistance with complex administrative procedures, while cultivating a strong sense of service and confidentiality.

I assisted my clients with the complete management of their administrative documents: filing and archiving of invoices, contracts, and bank statements, organization of paper and digital files, preparation of documents for appointments (bank, insurance, medical), and implementation of personalized filing systems tailored to their specific needs. This role required great rigor and the ability to adapt to very diverse situations.

This experience taught me versatility, absolute discretion (handling sensitive personal data), empathy, and the ability to quickly adapt to very different environments and needs. It strengthened my mastery of digital tools (Google Drive, Dropbox, banking applications), while developing my interpersonal skills and my ability to simplify complex information. These 7 years have consolidated my client-centered approach and my ability to provide concrete and reassuring solutions.

During my tenure at the Pilat Regional Natural Park from June 2019 to December 2020, I held a versatile administrative assistant position within a public territorial organization. This role allowed me to develop solid skills in reception, institutional communication, complex document management, and multi-stakeholder coordination.

My role in physical and telephone reception trained me to handle a large volume of visitors, elected officials, partners, and service providers, requiring professional, courteous communication adapted to each interlocutor. This experience strengthened my ability to manage priorities, emergencies, and delicate situations with diplomacy.

I actively contributed to the communication department by providing technical and editorial support for the Park's website. I participated in content updates, proofreading, and correction of publications. This task familiarized me with CMS tools (WordPress).

On a purely administrative level, I managed the rigorous filing and archiving of sensitive documents, particularly building permits and urban planning authorizations in protected areas. This responsibility demanded absolute rigor, compliance with legal procedures, confidentiality, and methodical organization to ensure document traceability and accessibility. I also drafted meeting minutes, summarizing complex discussions between elected officials, technicians, and partners.

This experience in a local authority taught me to work in a regulated and hierarchical environment, to collaborate with multidisciplinary teams (urban planning, environment, communication), and to manage sensitive administrative files methodically and discreetly. I developed strong organizational skills, an understanding of territorial and environmental issues, and proficiency in digital communication tools.