Freelancer profile translated to English.
Back to original languageAbout Helene
Are you deploying business software, evolving your information system, or managing a digital transformation project?
I can help you secure your functional projects, improve communication between business and IT departments, and ensure sustainable user adoption of tools.
My services include:
✔️ IT and deployment project management
✔️ Gathering and formalizing business needs
✔️ Configuration and optimization of business applications
✔️ Coordination between business teams, IT department, and software vendors
✔️ Product Ownership and management of functional evolutions
✔️Change Managementand user support
✔️ Training and functional support
✔️ Process optimization and user experience improvement
What sets me apart
My background allows me to understand both operational challenges and technical constraints.
I have supported thedeployment and evolution of business softwarein multi-site organizations, collaborating daily with users, business management, IT departments, and software vendors.
My goal is simple: to transform business needs into concrete, effective solutions that are truly adopted in the field.
Available for short-term or long-term assignments, remote or hybrid, according to your needs.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Argos VétérinaireManager of Integration Projects and Business ToolsJanuary 2026 - Today (6 months)Bordeaux, FranceManager of integration projects and clinical support for business tools📍 ARGOS VETERINAIRE Group🗓 Since January 2026Main responsibilities:🧭 Group referent for veterinary business tools (GMVET, lab tools, imaging/PACS)🔧 Configuration, integration, procedure updates, and level 2 clinical support🗂 Management of clinic and business tool integration projects🚀 Preparation of environments before integration (business software, labs, imaging)🎓 Supporting teams in tool adoption (deployment & user adoption)🔄 Monitoring tool evolutions and continuous improvement of usage🤝 Coordination with clinical teams, IT department, software vendors, and partnersMulti-site integration & deployment projects:📊 Analysis of business needs and clinical workflows🗺 Structuring integration pathways and standardizing practices📅 Planning and management of clinic deployments🚀 Field deployment: team support, go-live assurance, and change management🛠 Post-deployment business support and continuous optimization of tools and processesCross-functional management & business support:📈 Pricing analysis and monitoring of group commercial conditions🤝 Supporting clinics in adhering to agreements and optimizing usage🧪 Participation in equipment and consumables selection (analyzers, lab tools)📑 Management of contractual transitions and evolutions🔗 Coordination between operational, business, and economic stakes at group level
- Wivetix Services, partenaire IVC EvidensiaBusiness Software OfficerSeptember 2023 - December 2025 (2 years and 3 months)Paris, France🔹 Business Software Officer📍 International Veterinary Group – Information Systems Department🗓 September 2023 - December 2025Main responsibilities:🎓 User training on VetUp software (initial & ongoing – in-person, e-learning)🔧 Technical and functional support: bug handling, feature requests, configuration (VetUp, Gmvet)🚀 Software migration: data retrieval, processing, and validation, coordination of steps, training facilitation🧩 Active participation in support, user club, migration, and partner application development teams (Vokare / MonRdvVeto / CaptainVet)PACS Project – Full coordination & field deployment:📊 Needs assessment, mapping of imaging solutions and existing practices💼 Business plan development with providers (budgets, offers, interventions)🖊 Negotiation, contracting, and project validation with clinics and management📅 Clinic deployment planning🚀 On-site deployment: field team support, installation, user training🛠 Post-deployment business support and continuous improvement of the tool
- CentravetIT Technical SupportApril 2021 - August 2023 (2 years and 4 months)Taden, France🔹 Centravet / GMVET📍 Customer Software Support Advisor – 2021 to 2023- Managed customer requests via phone and email with a high level of responsiveness- Configured customer accounts and adapted settings to their specific needs- Diagnosed usage issues and qualified level 1 incidents for escalation or resolution- Ensured administrative management of calls using contact and incident tracking tools- Trained and advised users on the business software's accounting modules- Contributed to functional acceptance testing phases and continuous product evolution- Enriched the internal knowledge base to enhance user and support team autonomy
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Education
- BTS Management of Commercial Units, Retail Management ITC Payroll Manager TitleCCI Saint BrieucBTS management des unités commerciales, Gestion du commerce de détail Itc Titre gestionnaire de paie