Freelancer profile translated to English.

Description

Self-employed for over 5 years, I have learned to adapt easily and to carry out the tasks entrusted to me.

I am naturally curious and meticulous, and I enjoy learning new things.

Professional experience in various sectors of activity in project management, management, partnerships, communication and advertising (digital and print), social networks, global strategy.

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Can work on-site

Nîmes (up to 50km)

Engagement Civique
User Support and Territorial Animation Officer
PUBLIC SECTOR
January 2022 - Today (4 years and 5 months)
Nîmes, France
Head of the user department:
- responding to tickets via an internally created and developed ticketing tool
- writing and updating the knowledge base for users
- implementing onboarding for new arrivals in the support department

Project Manager:
- project management:
- Design
- Roadmap construction
- Development monitoring
- Feedback = voice of the different users
Freelance
Freelance
EDUCATION AND E-LEARNING
July 2021 - January 2022 (7 months)
Montpellier, France
Customer Service Manager:

Processing emails, customer complaints, refunds.
Processing private messages and comments on Facebook and Instagram

Implementing customer service procedures:
Performance tracking spreadsheets,
Refunds
Implementing ZENDESK

Development and optimization manager, product creation.
Project management Customer service Social networks
Freelance
Customer Service Manager
EDUCATION AND E-LEARNING
July 2017 - November 2021 (4 years and 4 months)
Customer Service Manager:

Processing emails, customer complaints, refunds.
Processing private messages and comments on Facebook and Instagram

Implementing customer service procedures:
Performance tracking spreadsheets,
Refunds, Management of a team of 3 people

Other tasks:
Recruitment Manager: recruitment, training, and integration of employees,
Development and optimization manager, product creation.

Software / Platforms used for these
tasks:
Zendesk, Helpscout, Activ Campaign,
Upwork, Malt, Clickfunnels, Kajabi, Paypal,
Canva, Viméo, Dropbox, Zoom, Trello,
Abode Premiere Pro, Asana, Broadcast,
InfusionSoft, Webinarjam.