Freelancer profile translated to English.
Back to original languageAbout Helene
Over 15 years of experience, dynamic and customer-oriented, I thrive in orchestrating cross-functional projects involving multidisciplinary teams.
My goal: to bring real, impactful added value to users by leading meaningful projects and co-creating innovative and sustainable solutions.
French
Native or bilingual
English
Native or bilingual
German
Conversational
Cantonese
Basic
Can work on-site
Lille (up to 50km), Paris (up to 10km)
Experience
- AG2R LA MONDIALEProject DirectorBANKING AND INSURANCEMarch 2025 - Today (1 year and 5 months)Lille, FranceScope:Steering the MIGRATION project of the MOV-ER program – migration of Collective and Individual Retirement Savings data from the source IT system to the target platforms (transformation program).Strategic Steering (Epic Owner):Macro-scoping and value prioritization (SAFe); ensuring alignment between IT trajectory and Business imperatives, supervising mapping, data transformation, and integrity to ensure a switch without loss of business and customer value.Cross-functional Orchestration:Global coordination of 180 stakeholders (IT & Business) and management of critical dependencies for migration to target platforms.Switch Strategy:Definition of the switch vision and timelines, ensuring service continuity and integrity of business data.Governance & Risk Management:Facilitating decision-making bodies, steering impacts, and consolidated reporting to secure strategic requirements.Execution Steering:Directing migration phases (dry runs/actuals) and optimizing delivery in a complex and regulated environment.
- CarrefourPortfolio DirectorRETAIL (LARGE RETAILERS)October 2023 - December 2025 (2 years and 1 month)Massy, FranceScope:Implementation of the information system for the launch of the new Atacadao brand, steering the integration and compliance of Carrefour Master Data repositories to ensure immediate interoperability of the new brand.Strategic Steering:Orchestration of the IS portfolio (intake, prioritization, sequencing), key interface between Business needs and IT solutions.CX-Level Governance:Facilitating decision-making bodies, managing trade-offs, and communicating strategic milestones to group management.Performance & Resources:Budget steering (€5 million) and optimization of capacity allocation for 90 stakeholders (10 Agile teams) and 4 suppliers.Transformation & Delivery:Design of roadmaps, management of complex dependencies, and implementation of performance frameworks (KPI/OKR).Operational Excellence:Harmonization of management methods, documentary structuring, and securing the transition to RUN/Support.
- Leroy Merlin FranceProject DirectorRETAIL (LARGE RETAILERS)August 2021 - Today (4 years and 11 months)Lezennes, FranceScope:Implementation of the customer relationship tool (Zendesk), used by over 20,000 internal and external employees as part of the customer relationship transformation plan.Strategic Steering & Choice Making:Scoping business needs and directing the Request for Proposal (RFP); designing the evaluation grid and selecting the vendor for a solution deployed to 20,000 employees.Business/IT Interface & Design:Steering functional design in synergy with the vendor and business departments to ensure the tool's alignment with operational realities, 70 IT and business stakeholders.Cross-functional Orchestration:Synchronization of key stakeholders (Stores, Digital, HR, Operations) to ensure consistency of the transformation roadmap.Change Management & Agility:Responsible for the change support strategy and acculturation of business teams to Agile methodologies (Scrum) in conjunction with IT.Operational Excellence:Ensuring overall consistency of the customer relationship ecosystem and optimizing internal/external collaborative processes.
Reviews
Nordine
AMAP - Direction SI Fronts
Reviewed on 10/14/2021
Thank you Hélène for your contribution, involvement, and professionalism in our website evolution project.
Hélène helped us overcome many challenges under difficult conditions (COVID period and thus full remote work). Her experience in formalizing User Stories and her rigor in testing contributed to the project's success. Her help was also invaluable to me in coordinating and facilitating the numerous stakeholders (Developers, Business Analysts, network/system engineers, DBAs, operators..).
The knowledge transfer to the internal team was also successful, allowing us to be autonomous today.
All the best in your future endeavors.
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Education
- Marketing and CommunicationNeoma Business School Rouen2008