Helena Sole Lopez, Customer Care

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Languages

French
Native or bilingual
Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

StaffMe
Chief of Customer Care
January 2023 - Today (3 years and 7 months)
Customer care and Zendesk tool referent May 2022 - Present (1 year) With the product team: improve customer care process, technical and onboarding processes, and communication tools
•Management of a team of 2 customer care (setting and monitoring objectives)
•Establish a perfect match between the needs of a company and a staffer.
Boomrang Gifts
In charge of Communication and Partnerships
May 2019 - September 2020 (1 year and 4 months)
Île-de-France, France
-Research and implementation of partnerships and contests
-Search for partners for visibility exchange
-Adwords (setting up campaigns and ads)
-Participation in the training of an intern in communication
-Community Manager (Facebook and Instagram)
WISEBIM
Communications Officer
May 2018 - October 2018 (5 months)
Île-de-France, France
-Community management (Founder's LinkedIn)
-Graphic design (creation of commercial brochures, flyers, roll-ups and posters)
-Website optimization (UX)

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Signup to reveal

Master's degree, Stratégie de Marque et Marketing d'Influence
Efficom
2020
Master's degree, Stratégie de Marque et Marketing d'Influence
Bachelor's degree, Communication digitale et image de marque
IICP
2018
Bachelor's degree, Communication digitale et image de marque

Check out Helena's education

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