About Helena
Experienced sales leader with demonstrated results in an international environment (Europe and China). 20 years of experience in the BPO services industry, mainly in customer experience. I help businesses improve their client experience and succeed in their CX digital transformation. Expertise: 1/ Sales team training in qualifying opportunities, improving their pitch, tender responses, international business. 2/ customer experience outsourcing
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- iSON XperiencesVP SalesJanuary 2024 - Today (2 years and 5 months)• o Portfolio: Offshore business Europe and China (3 Chinese• o Sales leadership new business: defining the strategy, creating the marketing plan, managing business development team, creating triggers, speaking duringevents, advisors relationships. Team of 3 BD.• o Hunter: C-level meetings, account planning, tender management, Win strategy (hot buttons), from opportunity creation to contract closing.
- CONDUENT (ex Xerox group)Sales director customer experience and Finance Accounting ProcurementJanuary 2018 - January 2023 (5 years)10 M$ TCV• o France 80%, 20%: UK, Netherlands, few deals with Italy India Japan• o Sales leadership – new business and cross selling• o Women Impact Network Europe Chapter leader, Disability Impact GroupEurope co-chair.
- CCA INTERNATIONAL (now Konecta)Business development manager and BD directorJanuary 2016 - January 2018 (2 years)• o PAN EMEA• o Business development new logos and client partner: Yves Rocher worldwide (France, Austria, Germany, Switzerland) - Francoise Saget
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Education
- Richardson high-performance selling training2015Richardson high-performance selling training
- EF English live intensive English2025EF English live intensive English