Freelancer profile translated to English.

Description

With my nine years of experience as a social pedagogue and certified mediation and social skills trainer, I can quickly identify needs, pragmatically implement solutions, and create structures that strengthen teams, customers, and communities in the long term. I combine empathy with efficiency to ensure your projects not only run smoothly but truly make an impact.

With my strong ability to quickly understand target groups and tailor content to their needs, I ensure that your customers and communities are reached and activated on multiple levels. This is how we transform attention into real loyalty, ideas into tangible results, and processes into measurable added value.

This is what you get:

Community Management & Support: I increase your community's engagement and motivation through structured, personal support
Customer Communication & 1:1 Support: Your customers feel understood and optimally accompanied – I recognize needs early and develop direct, actionable solutions
Setter & Closer Activities: I conduct initial and follow-up calls via phone, video, or messaging professionally and empathetically to sustainably increase your conversion
Content Planning & Copywriting: I create blog articles, social media posts, presentations, and texts that convey your messages clearly and persuasively
Social Media & Organization: I research assignments, plan topics, and organize processes to ensure your team works efficiently and resources are optimally utilized
Onboarding & HR Support: I empathetically and structurally guide new members or employees, support recruiting processes, and promote smooth internal operations
Technical VA: Email communication and light administrative tasks are handled reliably and on time

Ready for real added value? Then let's talk and take your project to the next level together!

Industry field of expertise

Languages

German
Native or bilingual
Serbian
Native or bilingual
Croatian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Konfliktmanagement/ Streitschlichtung
Trainer
EDUCATION AND E-LEARNING
April 2025 - Today (1 year and 2 months)
Hamburg, Germany
Conflict Analysis & Prevention:
Knowledge of conflict theories, conflict definitions, and analysis of group dynamics.
Mediation & Solution Strategies:
Application of structured mediation processes, including communication and intervention techniques.
Communication & Moderation:
Conducting training sessions, moderated discussions, and role-playing exercises for conflict resolution.
Community-Oriented Implementation:
Development and implementation of sustainable conflict resolution programs, involving relevant stakeholders.
Organizational Integration:
Planning and implementation of mediation and communication concepts to promote positive coexistence.
Community Management Mediation Concept Development Social Media Communication
Soziales Kompetenztraining
Trainer
EDUCATION AND E-LEARNING
October 2022 - Today (3 years and 8 months)
Hamburg, Germany
Social Skills Training & Team Development

Theoretical Foundations:
Social-cognitive information processing for analyzing communication and behavior patterns
Promotion of self-efficacy to strengthen personal responsibility and constructive participation
Methods & Implementation:
Structured training rituals and practical relaxation techniques
Use of role-playing to simulate real team and community situations
Development and application of binding behavioral and feedback rules
Professional basic behavior of training leadership, including moderation and de-escalation
Transfer to everyday life through the integration of real experiences and practical exercises
Analysis and management of group phases as well as effective group composition
Social Media Recruitment Community Management Communication Coaching
Weiterführende Schule
State-certified Social Pedagogue
EDUCATION AND E-LEARNING
October 2017 - Today (8 years and 8 months)
Hamburg, Germany
Freelance social pedagogical consulting and support in challenging life situations
Resource-oriented support focusing on stabilization, self-efficacy, and sustainable development
Individual support and development of tailored support strategies
Inclusive approach – participation and equal opportunities for all
Guidance in learning, development, and change processes
Counseling for families, caregivers, and systems
Crisis intervention, conflict resolution, and de-escalation
Promotion of social skills, resilience, and emotional stability
Networking and interdisciplinary collaboration
Work in tandem and cooperative settings
Development and written documentation of concepts
Conducting training sessions (e.g., team and sports activities to strengthen community and self-esteem)
Active participation in team meetings, case discussions, and meetings
Continuous training and further education for quality assurance
Structured, empathetic, and solution-oriented approach
Flexible, professional support for institutions, providers, and projects
Mediation Coaching Community Management Communication Social Media