Freelancer profile translated to English.

Description

With over 15 years of experience in IT, IT infrastructure, office support, and technical project management, I have worked in demanding environments, particularly in the airport and transport & logistics sectors.

This background has allowed me to develop in-depth expertise in project management, complex system migration (Active Directory, Exchange, Office 365), and technical support team leadership.

Passionate about technology, rigorous, and customer-focused, I strive to design and manage high-performing solutions while adhering to quality, budget, and deadline requirements.

My experience is primarily within the Microsoft ecosystem: Windows Server, SCCM, Intune, Office 365, Active Directory, Azure AD / Entra ID, virtualization (Hyper-V, VMware), IT asset management (GLPI, ServiceNow), and IT procurement management.

Industry field of expertise

Languages

French
Native or bilingual
Portuguese
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

transport & logistique
Infrastructure Project Manager
TRANSPORTATION
February 2023 - Today (3 years and 4 months)
Management of migration, evolution, or implementation projects for new solutions. Coordination of internal and external stakeholders, tracking of deliverables, adherence to deadlines, budgets, and scopes. Scoping, production deployment, and quality validation.
Aéroportuaire
IT Support Manager
TELECOMMUNICATIONS
January 2020 - February 2023 (3 years and 1 month)
Supervision of the support team, KPI monitoring, and IT procurement management.
Organization of on-call duties and management of user assistance (employees and contractors).
Implementation of processes, incident tracking, and continuous improvement.
Technical expertise, asset management, budget adherence, and client endpoint security.