Freelancer profile translated to English.

Description

Outsourced Office Manager | Agile management & digital transformation

Are you looking for a reliable, proactive Office Manager who is comfortable in demanding environments? With over 14 years of experience in administrative coordination, HR management and project management, I support VSEs/SMEs in optimizing their internal organization.

My added value

A human, agile and digital approach. With an Executive Master's degree in HR, I combine relational know-how, autonomy, mastery of collaborative tools and a sense of prioritization.

Trilingual (French, English, Spanish), I am comfortable in multicultural contexts.

My typical missions:

Administrative organization & process optimization

Executive assistance & team coordination

HR monitoring, time management & onboarding

General services management

Project support & operational reporting

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Rabat (up to 50km)

BANQUED'AFFAIRES DU CREDIT AGRICOLE DU MAROC
Office Manager
January 2016 - Today (10 years and 7 months)
Rabat, Morocco
• Preparation of documents relating to personnel management
• Ensure the monitoring of data relating to payroll, leave, reimbursement of staff expenses and occupational medicine
• Administrative management of trainees and internal training
• Monitoring of logistics, office automation and equipment management
• Budget management and accounting monitoring
• Ensure the entry, formatting and distribution of Documents (letters, emails, reports, etc.)
• Processing and dissemination of internal and external information
• Instruction of files by verifying legal, administrative and financial regularity -Participate in the administrative, financial and/or human resources management of the structure by applying dedicated procedures
SOCIÉTÉ DE GESTION DU CREDIT AGRICOLE
Executive assistant
September 2010 - May 2017 (6 years and 8 months)
Rabat, Morocco
- Management of the agenda and priorities: Planning and monitoring of the Director's agenda, meetings and appointments, as well as the management of mail and travel.
- Preparation and monitoring of files: Control and provision of documents necessary for the Director's mission, ensuring their accuracy and relevance.
- Reception and communication: Interface with internal and external contacts, management of calls and physical reception of visitors.
- Administrative and logistical management: Monitoring of stocks and office supplies, management and updating of administrative databases.
- Relations with partners and suppliers: Monitoring of exchanges with customers, suppliers and partners to ensure effective collaboration.
- Accounting and financial monitoring: Drafting and management of financial documents such as expense reports, invoices and payment reminders.
- Archiving and document management: Organization and updating of physical and digital documents to ensure optimal traceability.
WEBHELP MAROC
Customer advisor
January 2009 - January 2010 (1 year)
Rabat, Morocco
• Detect and identify customer needs
• Promote and sell the operator's products and services
• Management and development of a portfolio of individual clients
• Prospect for new customers
• Process customer requests and ensure follow-up
• Conducting satisfaction surveys on a specific database
• Processing electronic messages.