Freelancer profile translated to English.

Description

Mentor and consultant in operational structure, customer experience, and commercial organization. Support for small businesses to improve their internal management and close more sales with clear, human, and sustainable processes.

With experience in omnichannel software, CRM, satisfaction surveys, and team training.

I love what I do!

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Compurent,
Account Manager
March 2024 - November 2024 (8 months)
Medellín, AN, Colombia
Responsible for carrying out the entire consultative sales cycle, from prospecting to closing the sale and accompanying and managing the portfolio, guaranteeing compliance with the organization's goals and objectives.
Ressolve
Key Account Manager
March 2023 - March 2024 (1 year)
Medellín, AN, Colombia
Responsible for carrying out the entire onboarding process for clients. Providing full support for their needs. Coordinating with different areas of the company to obtain results and respond to client requirements. Carrying out a cross-selling process to guarantee the client's growth and permanence in the company.
Universidad de los Andes
University Alliance Professional
February 2022 - October 2022 (8 months)
Bogotá, Bogota, Colombia
Carrying out commercial strategies to promote the linking of new members to the association. of new members to the association. and promotion of university events for the positioning of the brand within the university community. Communication and marketing strategies for lead attraction and sales. Strategic relationship with prospects and affiliates. Market research.