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Hedil Ben HassineHB

Hedil Ben Hassine

L1 Technical Support Engineer - Data Scientist

€150/day
Ubud, ID
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Hedil

Are you looking for a responsive, reliable, and attentive person to support your users in French? I specialize in French-speaking technical support (level 1 and 2), with solid experience in managing software and hardware incidents.

My role: to intervene quickly in the event of a breakdown, accurately diagnose the problem, and provide effective solutions to guarantee the continuity of your services.

What I bring to you:

  • Clear and empathetic communication with your French-speaking clients/users
  • Rapid handling of tickets and efficient management of priorities
  • Concrete experience in demanding environments (large accounts, tech companies)
  • Skills in diagnostics, remote resolution, and technical documentation

I can support you on:

  • User support (business software, systems, office automation)
  • Hardware/software troubleshooting
  • Processing tickets via your internal tools (ServiceNow, Jira, etc.)
  • Post-intervention follow-up and user feedback

Based in Indonesia, I work 100% remotely with companies all over the world. I am available for one-off or long-term assignments.

Contact me to discuss your French-speaking support needs!
  • French

    Native or bilingual

  • English

    Conversational

  • Italian

    Basic

Remote only
Primarily works remotely

Experience

  • HEWLETT PACKARD ENTREPRISE
    L1 Technical Support Engineer
    February 2023 - Today (3 years and 4 months)
    Tunis, Tunisia
    Intervene with the client in the event of a software or hardware problem. Quickly perform an accurate diagnosis in order to provide one or more solutions to the client as soon as possible.
    Technical Support Customer service Problem solving Communication IT support
  • DNA GLOBAL ANALYTICS HOLDING SA
    DATA SCIENCE INTERN
    INTERNET OF THINGS (IOT)
    June 2023 - August 2023 (2 months)
    Genève, Switzerland
    Data Collection and Preparation: Retrieving, cleaning, and preprocessing data from various sources. Exploratory Data Analysis: Identifying trends and visualizing data. Model Building: Implementing machine learning algorithms (logistic regression, random forests, neural networks). Model Evaluation: Using metrics (accuracy, F1-score, AUC-ROC) and cross-validation. Optimization and Deployment: Optimizing hyperparameters and deploying models in production.
  • BANQUE NATIONALE AGRICOLE
    Business Intelligence Intern
    April 2022 - June 2022 (2 months)
    Tunis, Tunisia
    Collecting data from various sources, such as databases and Excel files. Creating scripts or SQL queries to extract relevant data. Processing and analyzing data to identify possible improvements. Developing dashboards, reports, and visuals.

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Education

  • DIPLOME D'INGÉNIEUR INFORMATIQUE SPÉCIALITÉ DATA
    Ecole supérieure privée des technologies et ingéneries
    2024
    DIPLOME D'INGÉNIEUR INFORMATIQUE SPÉCIALITÉ DATA
  • DIPLOME D'INGÉNIEUR INFORMATIQUE SPÉCIALITÉ DATA SCIENCE
    École centrale supérieure polytechnique privée de Tunis
    2022
    DIPLOME D'INGÉNIEUR INFORMATIQUE SPÉCIALITÉ DATA SCIENCE

Skill set

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