Hedi G.

Customer Service Manager:

🔵 Writing a new Cash Desk project - Professionalizing checkouts through training

🔵 Development of a new commercial display favoring and streamlining customer reception and checkouts

🔵 Creation of a permanent Customer Service team - recruitment, leadership, and management of a team of 15 people - Conducting monthly and annual development interviews

🔵 Work on hour efficiency - Guaranteeing checkout hours consistent with economic activity

Mountain/Hiking Department Leader:

🟤 Recruitment, management, and leadership of a team of 15 people

🟤 Development of individual skills, support for each person's projects, and writing a team project

🟤 Responsible for the operating account and steering economic activity - Revenue, margin, invested hours, and productivity - Annual ambition of €3,200,000

🟤 Construction of the mass plan according to seasonality and economic performance

🟤 Responsible for the site's operational shifts: opening or closing - Store management - Management of customers and service providers - Safety of goods and people

⚽️ Football training leader for the Île de France region: in-person training for store employees on KIPSTA brand football products (11-a-side)

🟢 Recruitment, management, and leadership of a team of 7 people

🟢 Development of individual skills, support for each person's projects, and writing a team project

🟢 Responsible for the operating account and steering economic activity - Revenue, margin, invested hours, and productivity - Annual ambition of €1,900,000

🟢 Construction of the mass plan according to seasonality and economic performance

🟢 Responsible for the site's operational shifts: opening or closing - Store management - Management of customers and service providers - Safety of goods and people

Currently working at Decathlon Paris Wagram (staff of 100 to 120 people) as a work-study student in team sports, racquet sports, and urban sports departments. I am preparing a Master's degree (MBA Strategic Manager in Business or Profit Center).

Graduated 👨‍🎓 next June.

🔵 Store Duty Manager: On average, two half-days per week.

- Ensure the safety of goods and people, security, crisis management, master store evacuation.

- Support team availability

- Ensure Product availability and efficient return to shelf

🔵 Store Flow Duty Manager

- With the help of a team of 5 employees, the objective is twofold: Ensure the proper reception of merchandise in the store and be responsible for efficient return to shelf.

🔵 Store Recruitment Leader

- Organization of group sessions "Come in shorts"; Candidate phone calls; Individual interviews; Leading recruitment mornings; Planning and anticipating store needs according to seasonality and peak activity.

🔵 Expert, Trainer (Paris Petite Couronne region) and Ambassador for the Kipsta France brand

- Organizing training in-store or externally for employees in the region

- Organization of the 2019 brand launch review

- Close collaboration with brand staff (product engineers, sales managers, etc.)

- Club partnerships

🔵 1st School-Business Liaison for the Paris region

- Organization of round tables, seminars, job dating, group sessions at IFAG to offer students internships, part-time jobs, or work-study programs