Freelancer profile translated to English.
Back to original languageAbout Hector
I am an Incident Manager with experience coordinating technical teams and resolving critical incidents in real production environments.
I help companies improve their system stability, reduce resolution times, and optimize their IT operations.
Additionally, I develop backend solutions with Node.js and MySQL, creating internal tools, APIs, and systems tailored to each client.
- Incident Management (ITIL)
- Technical Team Coordination
- Monitoring (Datadog, Centreon, Pandora)
- Backend Development (Node.js / Express)
- MySQL Databases
I work quickly, clearly, and with a results-oriented approach
Spanish
Native or bilingual
English
Fluent
Can work on-site
Ciudad Real (up to 50km)
Experience
- NTT DATA SPAIN.Incident Manager MoeveJanuary 2025 - Today (1 year and 7 months)• - Critical incident management.• - Coordination between all teams.• - Direct communication with client.• - Creation of post-mortem reports.• - KPI monitoring and reporting.• - Management under pressure and prioritization.• - ITIL Knowledge.
- NTT DATA SPAIN.Team Coordinator L1 MoeveSeptember 2024 - January 2025 (4 months)• - Shift quadrant management and administration.• - Documentation of processes and handovers.• - Attendance at meetings with L2 and client.• - Implementation of improvements.• - Management of technician permissions.• - Team SLA review.
- NTT DATA SPAIN.Team Coordinator L1 Business ITDecember 2022 - September 2024 (1 year and 9 months)• - Shift quadrant management and administration.• - Documentation of processes and handovers.• - Internal database management.• - Patching and automation management.• - VPN Administration.
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Education
- Center for Information and Communication Technologies UCLM2019
- Higher Technician in Networked Computer Systems AdministrationI.E.S Ribera del tajo2020Técnico Superior en Administracion de Sistemas Informáticos en Red