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Hayet DraouiHD

Hayet Draoui

Customer advisor / Customer support / Data entry

On-demand
Alger, DZ
3-7 years
CRM
Customer service
Google Sheets
Virtual assistant
Data entry

Average response time: 1 hour

Freelancer profile translated to English.
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About Hayet

Customer support call center

Handling incoming and outgoing calls for a French-speaking customer service, including appointment setting, responding to customer inquiries, and file follow-up.

Appointment setting

Appointment setting mission for a sales team, prospect management, and schedule organization.

Data Entry Excel / Google Sheets

Entry, organization, and updating of customer databases on Excel and Google Sheets with data quality verification.

  • Arabic

    Native or bilingual

  • French

    Fluent

  • English

    Conversational

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • KWS consulting,
    Telephone advisor
    September 2023 - July 2024 (10 months)
    Ouled Fayet, TP, Algeria
    • Responding to incoming and outgoing calls
    • Customer relationship management
    • Handling requests and complaints
    • Using CRM tools for customer follow-up
    • Data entry and updating
    • Adherence to procedures and deadlines
    • Professional communication with clients
    CRM Data entry Secretarial Virtual assistant Appointment setting
  • concentrix,
    Telephone advisor
    May 2023 - March 2024 (10 months)
    Deli Ibrahim, AL, Algeria
    • Receiving and making calls.
    • Handling customer requests and complaints.
    • Customer follow-up and reminders.
    • Proposing complementary services adapted to customer needs.
  • Pharmacie,
    Dermo-advisor and parapharmacy manager
    January 2021 - April 2022 (1 year and 3 months)
    Birkhadem, Algeria
    • Presenting and selling dermatological and parapharmaceutical products.
    • Stock monitoring, facing, and shelving of new products.

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Education

  • Master's degree
    University of Science and Technology Houari
    2020
    Master en
  • Training in digital marketing and e-commerce
    2024
    Formation en marketing digital et e-commerce

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