Freelancer profile translated to English.

Description

Driven by the desire to make ServiceNow projects simpler, clearer, and truly effective for teams, I help IT departments transform their needs into concrete, sustainable solutions tailored to their business challenges.

Through Aditay, I offer structured, agile, and human-centered support, which aims above all to secure projects, optimize processes, and ensure rapid and natural adoption of solutions.

My commitment: to bring clarity, value, and serenity at every step.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

unyc
ServiceNow Consultant - Project Manager - Activity Lead
January 2025 - Today (1 year and 5 months)
Le Mans, France
Support business units in the administration and evolution of the ServiceNow CSM module. Lead functional workshops and gather requirements, write user stories, functional documentation, and user guides. Steer the Scrum team & lead Scrum ceremonies. Manage the service and financial follow-up. Define, prioritize, and manage the product backlog. Manage tasks in a service center mode. Tools: ServiceNow, Microsoft 365, Trello.
ServiceNow Project steering Functional specifications Project estimation Product roadmap
unyc
Project Manager
March 2024 - December 2024 (9 months)
Le Mans, France
Support business units and operational teams in the deployment of the ServiceNow CSM product: Gather requirements and define the necessary ServiceNow functionalities for this first implementation. Write an RFI and the RFP, select an external integrator for the pitch, participate in the pitch and the choice of the integrator. Steer the integrator and frame the different implementation steps. Support business units in expressing their needs. Support management in end-to-end project steering and organization. Tools: ServiceNow, Microsoft 365, Jira, Agile development, Confluence.
ServiceNow Project steering Project management
inetum
Service Manager
January 2020 - January 2023 (3 years)
Suriname
Manage employees and career paths, of about 30 employees. Manage client relationships. Manage the service budget. Develop the service offering, training, and pre-sales evolution plan, prospecting and cross-selling.
ServiceNow Team management