Description

I’m Hayat, a Hospitality Virtual Assistant and Canva Designer with experience in luxury hotel operations and customer support. I help hotels, Airbnb hosts, and businesses improve their online presence through visual content creation (flyers, presentations, social media posts), Airbnb listing optimization, guest review analysis, and administrative support. Organized, reliable, and service-oriented, I deliver professional remote support with clear communication and on-time results.

Languages

Arabic
Native or bilingual
French
Fluent
English
Fluent
Turkish
Basic

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

The Royal Mansour Tamuda Buy,
Receptionist
HOSPITALITY
July 2024 - July 2025 (1 year)
Mdiq, Morocco
Managed guest communication via email, phone, and in-person channels Handled reservations, check-in/check-out, and customer requests Verified invoices, handled back-office control, and follow-ups Ensured high customer satisfaction and problem resolution
guest relations customer support Email management professional communication administrative support
The Royal Mansour Marrakech,
Work-Study Internship
HOSPITALITY
January 2022 - January 2024 (2 years)
Marrakesh, Morocco
Managing emails and telephone calls Performed administrative tasks, reporting, and document management Coordinated with internal teams (front office, HK, operations)
Team Coordination Reporting operation support Email management costumer support
Marina Atalayoun Marchica Med,
FYP Internship – Administrative Assistant
TRAVEL AND TOURISM
March 2022 - May 2022 (2 months)
Nador, Morocco
Updated client records and administrative files Prepared arrival and departure documentation Supported payment monitoring and invoice processing
Data Management invoice processing client file management administrative support costumer support

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Higher Technician Diploma in Hotel Management
The Royal Mansour Academy
2024
Higher Technician Diploma in Hotel Management
Master's Degree in Tourism Engineering
Mohamed V University
2022
Master's Degree in Tourism Engineering

Check out Hayat's education

Web Designer

Hayat Amri

Hospitality Virtual Assistant and Canva Designer

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