Freelancer profile translated to English.

Description

I'm Mayel, a versatile virtual assistant specializing in digital and customer relations.

My background has allowed me to support various clients through customer service, after-sales service management, logistical follow-up, content writing, community management, and administrative management, as well as other versatile tasks adapted to my clients' specific needs.

These experiences have enabled me to manage multiple tasks simultaneously while ensuring the quality and quantity of my services.

WHAT SETS ME APART?

I always emphasize efficiency, versatility, and reliability in each of my assignments.

I ensure that each project is handled professionally, while maintaining optimal and fluid collaboration with my clients.

MY AMBITIONS?

To be the right-hand person you can truly count on. Your second brain: the one who anticipates, organizes, and saves you precious time.

I don't just execute tasks. I participate in your strategy and become a key collaborator for your business, not just a spare part.

And the bonus? I create a lasting partnership based on trust, where your success becomes mine.

Want to collaborate? Don't hesitate to contact me! Your project deserves the best support, hand in hand:)

Languages

French
Fluent
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

OCEAN CALL MADAGASCAR
Customer Advisor | Package Tracking Manager
LOGISTICS AND SUPPLY CHAIN
November 2024 - January 2025 (2 months)
Tananarive, Madagascar
My main mission was to manage customer orders completely.

Daily, I handled package tracking, anticipated potential problems, and provided quick solutions for delivery incidents.

My role wasn't just about processing requests; it was about ensuring a smooth and reassuring customer experience, turning every delicate situation into an opportunity for satisfaction and loyalty.
Package Tracking Customer Relations Customer Support Customer Service Copywriting
SETEX MADAGASCAR
Versatile Web Operator
RESEARCH
October 2024 - November 2024 (1 month)
Tananarive, Madagascar
I took on various missions adapted to the company's needs.
Daily, I performed diverse tasks such as data entry, creating and updating Excel spreadsheets, online research, etc.

Each mission was carried out with rigor and precision, while remaining flexible and adaptable according to company priorities. This versatility allowed me to contribute effectively to the team's smooth operation and performance.
Administrative Support Versatility Microsoft Office Suite Typing Administrative Assistance
INDEPENDANTE
Academic and Professional Content Writer
EDUCATION AND E-LEARNING
February 2022 - Today (4 years and 4 months)
Tananarive, Madagascar
As a wordsmith, I also work as a freelance writer.
I assist individuals and students in writing essential content for their journey: professional letters (CVs, cover letters, internship applications...), as well as academic work (internship reports, theses, essays...).

Each text is crafted with care, clarity, and structure, to faithfully reflect the personality, seriousness, and objectives of its author.

My role? To put the right words to work for ambitions, to maximize the chances of success.

Over the course of my assignments, many clients have achieved their goals and found opportunities thanks to the writings I have produced.
Written Expression Report Writing Cover Letter Writing Persuasive Writing Writing