Hasina Laetitia Herisoa

Processing and verifying financial data and documents in strict compliance with internal procedures and confidentiality requirements. Analyzing large volumes of files, identifying and correcting anomalies, structuring and validating information. Coordinating written and telephone exchanges with clients to resolve sensitive financial situations within deadlines. Working with complete autonomy in an international remote environment, with constant rigor in meeting deadlines and quality requirements.

Labelling and annotating data for international artificial intelligence projects in remote work. Rigorous processing of high volumes of information with constant adherence to quality guidelines, accuracy criteria, and production deadlines. Maintaining consistent performance despite technical constraints, demonstrating rigor, adaptability, and long-term professional commitment. Proven reliability and autonomy in a fully remote multicultural work environment.

Supervising a team of telemarketers with performance monitoring and quality control of client interactions. Managing complex situations, optimizing scripts, and tracking unpaid accounts to improve collection rates, in strict compliance with procedures and confidentiality.