Freelancer profile translated to English.

Description

With a strong background and experience in the hotel and restaurant industry, I have developed a keen sense of customer service, diplomacy, and priority management. Today, I leverage my intercultural skills and my perfect command of French and German to serve your online customers.

What I can do for you (Flexible Hours):

Handling and responding to customer emails/tickets (customer service, returns, order inquiries).

Live chat moderation and buyer assistance.

Complaint management with empathy, rigor, and professionalism.

Accustomed to daily contact with demanding customers (French and German), I quickly adapt to new tools. Available for regular or one-off assignments. Let's meet to discuss your needs.

Through my training and experience in the hotel and restaurant industry, I have developed a strong sense for first-class customer service, diplomacy, and efficient multitasking. Today, I help companies provide excellent online support to their French- and German-speaking customers.

My services for your company (Flexible Working Hours):

Processing customer inquiries via email / ticketing systems (complaints, returns, order status).

Live chat support and online buyer assistance.

Professional and empathetic complaint management.

Through daily interaction with demanding international guests, I am strong in communication, stress-resistant, and quickly learn new CRM tools. I look forward to your message.

Industry field of expertise

Languages

French
Native or bilingual
German
Fluent
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Hotel
Bilingual Receptionist and Front Desk Agent French _German
April 2024 - Today (2 years and 3 months)
Freiburg im Breisgau, Germany
Welcoming and assisting a demanding international clientele (mainly French and German).
Managing reservations, check-ins/check-outs, and handling complex requests via email and phone.
Quickly resolving customer complaints with diplomacy and empathy to ensure maximum satisfaction.
Banque
Banking Dispute Management Assistant
February 2022 - February 2023 (1 year)
Antananarivo, Madagascar
Managing and monitoring complex customer files in dispute or arrears situations.
Mediation and negotiation in writing (emails, letters) and by phone to find amicable solutions.
Strict adherence to regulations, confidentiality, and internal procedures.
Strength for Customer Service: High stress resistance and ability to de-escalate conflicts professionally.
Service traiteur et décoration
Event Organizer
January 2021 - March 2024 (3 years and 2 months)
Antananarivo, Madagascar
Planning, logistics, and coordination of event projects from start to finish.
Managing relationships with numerous service providers and direct clients.
Real-time problem-solving under high pressure.
Strength for Customer Service: Excellent organization, versatility, and immediate responsiveness to unforeseen events.