Freelancer profile translated to English.

Description

I support companies in stabilizing and further developing complex programs, projects, organizational structures, and operational processes.

My focus is on transformation, program & project management, and data-driven organization management.

I connect business, IT, and operational implementation – from analysis and structural development to the introduction of KPI and reporting systems.

Experience from over 25 years in projects, technology, and various organizational environments.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Can work on-site

Berlin (up to 50km)

Kieback&Peter
Business Process Management Consultant
January 2025 - May 2025 (4 months)
Berlin, Germany
Conception and establishment of a company-wide program management approach
Structuring of an ongoing major project (roadmap, milestones, risks, resources)
Development of standardized process profiles for managing program structures
Development of a control toolset for programs and projects
Introduction of uniform control and reporting structures
Consolidation of project, risk, and resource data
Coordination with project managers for structured status and progress assessment
Clarification and structuring of vague project and program structures
Program Management Project Management Process Optimization Process Management Reporting
BTA - Weiterbildung
Systemic Organizational Development Consultant & Master Coach
March 2024 - July 2024 (4 months)
Berlin, Germany
Certified Master Coach (QRC)
Deepening of systemic organizational development and organizational diagnostics
Working with teams in change, conflict, and development processes
Application of coaching and facilitation methods in individual and team contexts
Development of approaches to leadership, collaboration, and culture
Expansion of personal leadership practice with systemic and solution-oriented methods
Organizational Development Change Management & Transformation Coaching Systemic Coaching Systemic Organizational Development
samedi GmbH
Head of Special Solutions
October 2021 - December 2023 (2 years and 2 months)
Berlin, Germany
Leadership and restructuring of a technical department within a corporate transformation program.

Disciplinary and professional leadership of three teams (Support, Integration, IT Operations), approx. 10 employees
Establishment and restructuring of the entire "Special Solutions" unit as part of a transformation program
Close collaboration with C-level for the realignment of the customer experience department
Building new teams (IT Operations, Implementation Consultants) including recruiting, roles, structures, and work models
Reorganization of Technical Client Services and realignment of support processes
Implementation and project management of an integrated management system (ISO 9001 & 27001) including the establishment of governance, audit, and quality structures
Role as Quality Management Representative (QMB) including conducting audits and risk management
Establishment of a KPI and reporting system for customer experience and IT operations (Tableau, Superset) - consolidation of data and development of control-relevant metrics (tickets, quality, performance)
Development and introduction of standardized processes (SOPs) in onboarding and support - reduction of implementation time through new task and process structures
Development of a skills matrix and enablement structure for employees and managers
Use of coaching approaches for leadership development
Establishment of structured meeting and control formats (including Executive KPI Meetings)
Introduction of clear coordination and decision-making processes across teams
Leadership Change Management & Transformation Business Intelligence Management Systems Project Management