HDAbout Harshit
Hello there,
I am Harshit, Product Designer with 6 years of experience in UX and Product Design. I'm a results- and process-driven individual who has worked with some of the best consumer brands in India like HDFC Bank, Cleartrip, Flipkart and ICICI Bank. One of my best skills is my strong focus with a can-do attitude. I love what I do and enjoy going the extra mile for my clients.
I am skilled in no-code tools like Framer, and Webflow & always think of how a particular design will translate from just a screen to developed version of the same. I have experience working on B2B, Enterprise as well as B2C domains ranging from healthcare, banking, travel and content management system (CMS). Let's connect and talk about how can I help you?
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- InnovaccerLead Product DesignerHEALTH AND WELLNESSJanuary 2025 - Today (1 year and 7 months)Noida Link Road, Delhi, IndiaAgent Workflows in Healthcare CRM: Designing core experiences within Innovaccer's contact center and referral platform, focused on inbound and outbound agent communicationAI-Driven Workflow Rethink: Partnering with product and engineering to reimagine—not just automate—legacy processes using AI as a core lever for decision support and efficiencyPatient Information Update Flow: Shipped a structured form-based update system that helps reconcile fragmented data inputs, reducing manual back-and-forth for call center agents
- FlipkartSenior Product DesignerTRAVEL AND TOURISMJanuary 2024 - January 2025 (1 year)Bengaluru, Karnataka, India2P Loyalty Integration (Cleartrip, Flipkart & Myntra): Designed a scalable and modular loyalty system to enable seamless identification, discovery, and selection across platforms, with an expected uplift of ~₹1000 Cr in annual GMVDesktop Homepage Revamp: Led the end-to-end redesign of Cleartrip's homepage to improve LOB discoverability, cohort-personalized experiences (new vs repeat, loyal vs non-loyal, logged in vs guest), and cross-functional alignment across marketing, product, and CX
- FlipkartProduct Designer 2TRAVEL AND TOURISMMarch 2022 - January 2024 (1 year and 10 months)Bengaluru, IndiaCash Payment for Flights: Designed and integrated the first-ever cash payment mode on Cleartrip's flight booking page, contributing ₹125 Cr in GMV within six monthsClear Design System: Created, audited, and published 250+ Figma components with tokenization proof of concept; maintained a 78% design health ratio across teamsHotel Journey Revamp: Conducted user interviews and workshops leading to a 17% increase in return rate and improved annualized GMV; reduced Time on Task by 32% and increased System Usability Scale (SUS) from 51 to 79Hi-Five Referral Program: Redesigned Cleartrip's referral flow across desktop and mobile in <10 days, driving 18k+ sign ups in one week and reducing CAC by ~33%Content Management System: Led the design for CMS powering 40% of hotel inventory, enabling frontend content control and increasing conversion by 17%Axis Bank Loyalty Uplift: Partnered with Axis Bank to deliver flight benefits (free seat, meal, no convenience fee); achieved a 13% lift in TOF volume and 57% rise in daily bookings via Axis CCs
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Education
- UX Design CertificationInteraction Design Foundation2021UX Design Certification
- Bachelor of ArchitectureDelhi Technical Campus2019Bachelor of Architecture