Freelancer profile translated to English.
Back to original languageAbout Harouna
After about ten years of experience in customer relations, I decided to go freelance with the aim of bringing a more human touch to customer relations.
Mission: to support you in the development of your company. Together, we implement strategic and operational support to boost your business in order to differentiate yourself from your competitors, gain market share and increase your turnover.
Values:
- Put people at the heart of customer relations.
- Ensure the consistency between the product (or service) and customer expectations.
- Support the client in their choices to guarantee their satisfaction.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Conseil aux entreprisesEntrepreneurJanuary 2015 - Today (11 years and 5 months)Angers, France
- ESAIP / Helpline AngersService DeskJanuary 2013 - January 2014 (1 year)
- La Banque PostaleCustomer Relations AdvisorJanuary 2013 - January 2013
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Education
- Attaché Commercial dans un Environnement International, Commerce international, Marketing & TICISAIP - ESAIP2005Attaché Commercial dans un Environnement International, Commerce international, Marketing & TIC
- CRCD, Relation ClientINFREP2013CRCD, Relation Client
Certifications
- Emailing Certificate from Sendinblue AcademySendinblue Academy2022
- SALES AND MARKETING: 5 KEY AXES TO ADAPT QUICKLY IN TIMES OF CRISISCrossKnowledge2020