Harouna F.

Welcome to the Jungle: 02/2023 - 07/2023

Jamf pro (Laptop and smartphone enrollment, Remote management, Activation lock, script and policy creation), Jamf protect (security system implementation, alert management, CIS level 1), Notion, Jira, Google Workspace, Onboarding/Offboarding, Dropbox, 1Password, Mantra, Snip IT, Technical support

MALT: 09/2022 - 01/2023

TECHNICAL SUPPORT N3

LIDL: 06/22 - 08/22

In-store server migration

Ticketing tools: Zendesk, Jira Level 2, 3 Support

Administration: Google Admin, Team Viewer, Adobe, TalkDesk, Zoom, Active Directory (Alias management, user creation, mailing list...), Azure (Enterprise application management, PIM, bastion, Intune...), Cisco Meraki, Slack, Jamf, Asana, GLPI, VPN access creation...

Project Management: IT new joiner onboarding process, migration from Zendesk to Jira, new tools for hosting our procedures...

Offboarding (Account closure, equipment return)

Onboarding ≈ 60 people/month (Package preparation, purchase request, IT department presentation)

Hardware: Mac, Dell, Microsoft Surface, Chromebox, Chromebase, iPhone

IT Procurement: Equipment, license requests

Crisis Management: Diagnosis, resolution, post-mortem

August 2018 - June 2020 At VINCI CONSTRUCTION FRANCE as a LEVEL 1 and 2 PROXIMITY SUPPORT TECHNICIAN

• User reception, Remote support via TeamViewer, Ticketing tool “ASKIT”, VIP Support

• Incident diagnosis and resolution, Application installation, printer and Cisco Visio, Network drive mapping, Smartphone management “APPLE and SAMSUNG”

• Workstation imaging, Migration to W10, Stock management via “ISILOG”

• Active Directory “Rights management, Password reset, License management”

• Workstation encryption “CRYHOD”

• Application collection creation, Master image management via SCCM

• Half-day training with network administrators “Script management, Active directory, Server management/updates/and maintenance”.