Freelancer profile translated to English.
Back to original languageAbout Harivola
- Multichannel Customer Relations: Expert support in French via Email, Chat, and Phone.
- E-commerce & Marketplace Management: Shopify, PrestaShop, Mirakl, Cdiscount, and Refurbed.
- Handling Large Volumes: Managing logistics crises and volumes exceeding 500 requests per day.
- Sales & Retention: Sales cycle, lead qualification, account reactivation, and abandoned cart recovery.
- Billing & Disputes: Managing recurring subscriptions and resolving payment disputes (chargebacks).
- Technical SaaS Support (Level 1): Technical assistance, database management, and email campaign monitoring.
- Logistics & Transport: Coordinating shipments and returns via DHL, Boxtal, and Upela.
- Training & Processes: Creating Standard Operating Procedures (SOPs), writing response templates, and onboarding new agents.
- Moderation & Social Media: Content monitoring and managing public customer interactions.
Japanese
Basic
Malagasy
Native or bilingual
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Upwork FreelanceAfter-Sales Support – ElectronicsE-COMMERCEFebruary 2023 - Today (3 years and 4 months)Tananarive, MadagascarMarketplace Management: Customer support on Mirakl, Refurbed, and Cdiscount platforms.Logistics Coordination: Editing shipping labels and managing return flows via DHL, Boxtal, and Upela.
- Experts-MédiaBilingual Customer AdvisorHEALTH AND WELLNESSMay 2015 - Today (11 years)Tananarive, Madagascar
- Billing & Subscription Management: Managing complex billing cycles, contract modifications, and retention strategies.
Logistics & After-Sales Service: Complete management of the post-purchase journey (tracking, returns, refunds) and resolution of transport or payment disputes.Specialized Advice (Wellness): Expert guidance on the use of dietary supplements (Vitality, Slimming, Sleep) in high-volume environments.Leadership & Processes: Team training, creation of email templates, and writing Standard Operating Procedures (SOPs) to optimize service quality.Sales Support: Recovering abandoned carts and providing pre-sales advice on products and pricing. - Experts-MédiaCustomer Support | Saas | Ecommerce | Subscriptions |E-COMMERCEJune 2015 - December 2022 (7 years and 6 months)Tananarive, MadagascarTechnical SaaS Support (Mailkitchen): Level 1 assistance for an emailing platform (importing databases, campaign setup, and deliverability optimization).Crisis Management (Childcare): Restoring brand image after major logistical disruptions (managing 500+ emails/day flow).Multichannel Operations: Daily resolution of requests via Phone, Chat, and Email.Gaming & Web Services Support: Managing subscriptions, refunds, and payment disputes (chargebacks) for gaming platforms and WebTV.Moderation & Social Media: Managing dating platforms (content moderation, account access, and technical troubleshooting).
Reviews
Recommendations
Be the first to recommend Harivola
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- 3rd year of English studies (specialization in literature)University of Antananarivo
- 2nd year in ManagementISAE