Freelancer profile translated to English.

Description

Customer relations expert with over 5 years of experience, I support e-commerce businesses in managing their support and back-office operations. My background has allowed me to collaborate with major players such as Aroma-Zone and Teezily, where I developed absolute rigor in handling logistics flows and customer satisfaction.

What I bring to your project:

- Performance & Speed: High processing capacity (100 to 140 tickets per 8-hour shift) without compromising on empathy and writing quality.

- Technical Mastery: Expert in complex CRM and Back-Office tools (Easiware, Zendesk, Front, Lukadmin, Ctools).

- E-commerce Versatility: Complete order cycle management, resolution of logistics disputes, delivery tracking, and content moderation.

- Bilingualism (French/English): Fluid and professional communication for your international clients.

Available immediately for long-term assignments, I quickly adapt to your internal processes and new tools (Shopify, Gorgias, etc.).

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

HYTECK Aroma-Zone
Customer Support Specialist
E-COMMERCE
September 2024 - March 2026 (1 year and 6 months)
Paris, France
- Omnichannel customer support management via Easiware, then Freshdesk and Ctools

- Resolution of requests related to orders, products, and customer accounts.

- Logistics tracking and management of delivery anomalies.
Freshdesk Microsoft Excel CommerceTools French English
ThePackengers
Logistics & Back-Office Operator
ARTS AND CRAFTS
June 2023 - July 2024 (1 year and 1 month)
- Logistics coordination for high-value items.

- Use of TPK for dimension calculation and shipping quote management.

- Direct interface with international auction houses.
Front Microsoft Excel customer success data entry French
Teezily
Bilingual Customer Service Representative
E-COMMERCE
June 2019 - February 2022 (2 years and 8 months)
- Bilingual customer support (FR/EN) for an international Print-on-Demand platform.

- Management of production disputes and carrier follow-up.
Zendesk customer relations data entry French English