Freelancer profile translated to English.
Back to original languageAbout Hardie
Hello Madam, Sir,
I offer my services in data entry and administrative management.
I am rigorous and organized. I offer my help to companies to save them time by processing their emails, their data, and their administrative documents.
I am also a rigorous writer who knows how to enhance texts by giving them a voice and a purpose that convinces.
Available quickly, I adapt to your needs for reliable work.
French
Native or bilingual
English
Conversational
Can work on-site
Lille (up to 50km)
Experience
- TéléperformanceCustomer AdvisorENERGY AND UTILITIESNovember 2023 - October 2024 (11 months)Lille, France
- Handling incoming calls (up to 100 calls/day)
- Processing customer requests by email and phone
- Managing and explaining invoices
- Resolving complaints and disputes
- Coordinating with billing and collection departments
- Following up on files via CRM
- Cross-functional work
- -Khelyss & Paul shopE-commerce MerchantJuly 2024 - January 2026 (1 year and 6 months)Customer prospecting and acquisition, Order management, Management of Instagram / Google Ads / TikTok campaigns, Customer service and loyalty
- Atelier Fou de coudreSales AdvisorFASHION AND COSMETICSSeptember 2023 - September 2023Lille, France
- Customer reception and advice
- Stock management
- Workshop and sorting organization
- Merchandising
- Sales
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Education
- Master of Marketing & CommerceISEFAC2023Master Marketing & Commerce
- University Diploma in Management & Master of MarketingIGR-IAE Rennes2020DU Management & Master Marketing