About Hanya
I work with Vanilla BPO, a U.S.-based consultancy, and I’m currently based in Lisbon to support Portuguese-speaking clients with tailored solutions in:
• Business Process Outsourcing (BPO)
• Administrative and HR support
• International business consulting
• Market entry strategy
💼 We offer a hands-on, practical approach adapted to the Portuguese business environment, with an experienced and multilingual team.
📩 Feel free to reach out if you’d like to explore how we can collaborate and support your company’s growth — locally or globally.
English
Native or bilingual
Can work on-site
Lisbon (up to 15km)
Experience
- Global Connect ServicesRemote Sales and Customer Support AssistantSeptember 2022 - December 2022 (3 months)Managed customer inquiries and provided support via email, chat, and phone, ensuring timely responses.• Assisted in creating sales pitches, email marketing campaigns, and follow-ups to generate leads.• Conducted research to identify potential clients and industry trends.
- Nutshell GroupTrainee for Sales AdvocateAugust 2023 - October 2023 (2 months)Assisted with lead generation, client outreach, and sales presentations. Conducted market research and provided insights to support sales strategies. Contributed to meeting sales targets and managing customer relationships.
- Lords TravelTraineeSales/Operations Family BusinessJanuary 2023 - July 2023 (6 months)Assisted with booking travel itineraries and providing customer support.• Researched destinations and travel packages to recommend to clients.• Gained experience with booking software and travel planning.
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Education
- Masters in International Development & Public PolicyNova SBE2025Masters in International Development & Public Policy
- BSc continuationEuropean International University2025BSc continuation
Certifications
- Bachelors in Economics and International Business ManagementBachelors Degree2024